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ServiceNow Administration Advanced Training
Course 2539
2 DAY COURSE

Course Outline

This two-day advanced course builds on ServiceNow Administration Fundamentals and prepares experienced administrators to manage, optimize, and maintain production ServiceNow instances. Participants explore application data management, development and debugging tools, reporting and visualizations, integrations, security, and platform optimization practices using Zurich release capabilities.

ServiceNow Administration Advanced Training Benefits

  • Audience & Prerequisites

    Who Should Attend: ServiceNow administrators and consultants who have maintained production ServiceNow systems for six to twelve months and want to deepen their technical administration skills.
    Prerequisites: Welcome to ServiceNow; ServiceNow Administration Fundamentals (ILT or on-demand). Passing the Certified System Administrator (CSA) exam is strongly recommended. Prior exposure to scripting in ServiceNow is recommended.

    Certification & Exam Information

    This course does not offer a certification or exam.

    ServiceNow Admin Advanced Training Outline

    Learning Objectives

    Day 1

    • Module 1: Application Data Management
      • Topics: Application data management; data population; data searching.
        Labs: Lab 1.1.1 Configurations and Update Sets; Lab 1.2.1 Clone an Instance; Lab 1.3.1 Create a Database Index.
    • Module 2: Development and Debugging
      • Topics: Development tools; debugging tools and techniques.
        Labs: Lab 2.1.1 Working with Code; Lab 2.2.1 Session Debug; Lab 2.2.2 Scripts – Background and Fix Scripts; Lab 2.2.3 Script Debugger.
    • Module 3: Platform Analytics and Visualizations
      • Topics: Database views; data visualization overview; dashboards.
        Labs: Lab 3.1.1 Create a Database View; Lab 3.2.1 Create a Visualization from a Database View; Lab 3.4.1 Configure and Schedule a Dashboard.

    Day 2

    • Module 4: Integrations
      • Topics: Integration overview; REST web services; direct and scripted web services.
        Labs: Lab 4.2.1 Web Services; Lab 4.5.1 Integration Hub.
    • Module 5: Access and Security
      • Topics: Authentication; authorization; platform hardening.
        Labs: Lab 5.1.1 Exploring Allow and Deny ACLs.
    • Module 6: Platform Optimization and Maintenance – Data
      • Topics: Data hygiene; Common Service Data Model (CSDM).
    • Module 7: Platform Optimization and Maintenance – Instance
      • Topics: Performance factors; instance maintenance; releases and upgrades.
        Labs: Lab 7.2.1 Explore Instance Scan; Lab 7.3.1 Upgrades and Calculations.
    Course Dates
    Attendance Method
    Note about the Certification Exam

    When you register for the course, you will be prompted to choose Y/N to take the exam. Please select yes, as all HHS CISO employees are required to attempt the exam if one is offered for the course. Please be advised, if your course if funded by DIR, the Certification Organization has agreed to provide DIR the pass/fail status of your exam. DIR will only share this information in an aggregated report to state leadership that reflects total exam pass or fails. No individual names of any students will be included in any reports.

    DIR requires that you submit the request for your exam voucher within one month of the last day of your course. DIR requires that you take your exam within six months of the last day of your course.

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