{"product_id":"itil®-4-strategist-direct-plan-and-improve-training","title":"ITIL® 4 Strategist: Direct, Plan, and Improve Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT (Information Technology) organization with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.\u003c\/p\u003e\r\n\u003cp\u003eThe course prepares you for the ITIL® 4 Strategist: Direct, Plan \u0026amp; Improve exam. This crossover exam fulfills a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Strategist: Direct, Plan, and Improve Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eApply the key concepts of Direct, Plan and Improve.\u003c\/li\u003e\n\u003cli\u003eUnderstand the scope of what is to be directed and\/or planned, and know how to use key principles and methods of direction and planning.\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of governance, risk and control know how to integrate the principles and methods into the service value system.\u003c\/li\u003e\n\u003cli\u003eUnderstand and know how to use the key principles and methods of continual improvement for all types of improvements.\u003c\/li\u003e\n\u003cli\u003eUnderstand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.\u003c\/li\u003e\n\u003cli\u003eUnderstand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.\u003c\/li\u003e\n\u003cli\u003eUnderstand and know how to direct, plan and improve value streams and practices.\u003c\/li\u003e\n\u003cli\u003eContinue learning and face new challenges with after-course one-on-one instructor coaching.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eTraining Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou must hold the ITIL 4 Foundation Certificate (see Learning Tree course 1199, ITIL® 4 Foundation Training).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option (eligible for public events). In the case of an unsuccessful result, you can retake the exam within six months of your first try.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL® 4 Strategist DPI Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Understand the Key Concepts of Direct, Plan \u0026amp; Improve (DPI)\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eDirection\u003c\/li\u003e\n\u003cli\u003ePlanning\u003c\/li\u003e\n\u003cli\u003eImprovement\u003c\/li\u003e\n\u003cli\u003eOperating Model\u003c\/li\u003e\n\u003cli\u003eMethods\u003c\/li\u003e\n\u003cli\u003eRisks\u003c\/li\u003e\n\u003cli\u003eScope of control\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Understand the Differences Between the Following Key Concepts\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eVision and Mission\u003c\/li\u003e\n\u003cli\u003eStrategy, Tactics and Operations\u003c\/li\u003e\n\u003cli\u003eGovernance, compliance and management\u003c\/li\u003e\n\u003cli\u003ePolicies, Controls and Guidelines\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Understand the Scope of What is to be Directed and\/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCascade goals and requirements\u003c\/li\u003e\n\u003cli\u003eDefine effective policies, controls and guidelines\u003c\/li\u003e\n\u003cli\u003ePlace decision-making authority at the correct level\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eThe role of risk and risk management in DPI\u003c\/li\u003e\n\u003cli\u003eHow governance impacts DPI\u003c\/li\u003e\n\u003cli\u003eEnsure that controls are sufficient, but not excessive\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUse the ITIL continual improvement model to improve the service value system or any part of the SVS\u003c\/li\u003e\n\u003cli\u003eIdentify assessment objectives, outputs, requirements and criteria\u003c\/li\u003e\n\u003cli\u003eSelect an appropriate assessment method for a particular situation\u003c\/li\u003e\n\u003cli\u003eDefine and prioritize desired outcomes of an improvement\u003c\/li\u003e\n\u003cli\u003eBuild, justify and advocate for a business case\u003c\/li\u003e\n\u003cli\u003eConduct improvement reviews and lesson learn analysis\u003c\/li\u003e\n\u003cli\u003eEmbed continual improvement at all levels of the SVS\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement\u003c\/h4\u003e\n\u003cp\u003eUnderstand the nature, scope and potential benefits of organizational change management\u003c\/p\u003e\n\u003cp\u003eKnow how to use the key principles and methods of Communication \u0026amp; 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