{"product_id":"itil®-4-specialist-monitor-support-and-fulfil-training","title":"ITIL® 4 Specialist: Monitor, Support, and Fulfil Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe ITIL 4 Specialist: Monitor, Support, and Fulfil combined practice module is for IT professionals who aim to establish effective cross-practice collaboration and service value streams.\u003c\/p\u003e\r\n\u003cp\u003eThe individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.\u003c\/p\u003e\r\n\u003cp\u003eThis course is part of the ITIL Practice Manager Certification course series.\u003c\/p\u003e\r\n\u003cp\u003e\u003cem\u003eITIL 4 Specialist: Monitor, Support and Fulfil\u003c\/em\u003e enables professionals to:\u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eDefine the key concepts, principles, value and challenges of ITIL 4’s five management practices\u003c\/li\u003e\r\n\u003cli\u003eEnsure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals\u003c\/li\u003e\r\n\u003cli\u003eIntegrate the practices in the organization’s value streams\u003c\/li\u003e\r\n\u003cli\u003eUnderstand the interfaces and synergies across these five practices\u003c\/li\u003e\r\n\u003cli\u003eApply metrics and practice success factors to improve performance\u003c\/li\u003e\r\n\u003cli\u003eMeasure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model\u003c\/li\u003e\r\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Specialist: Monitor, Support, and Fulfil Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eIn this course, you will receive:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOfficial course content and curriculum\u003c\/li\u003e\n\u003cli\u003ePeopleCert Exam Voucher included\u003c\/li\u003e\n\u003cli\u003eTake2 exam re-sit included (eligible on public events)\u003c\/li\u003e\n\u003cli\u003eAfter-course instructor coaching benefit included\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTraining Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eExam Information\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e60 questions\u003c\/li\u003e\n\u003cli\u003eMultiple choice\u003c\/li\u003e\n\u003cli\u003e39 out of 60 marks required to pass (65%)\u003c\/li\u003e\n\u003cli\u003e90 minutes\u003c\/li\u003e\n\u003cli\u003eClosed book.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCertification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Specialist Monitor Support and Fulfill Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eIncident Management (INM)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of INM\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of INM\u003c\/li\u003e\n\u003cli\u003eIntegrate INM in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of INM\u003c\/li\u003e\n\u003cli\u003eKnow how to position INM in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable INM\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in INM\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop INM\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eService Desk (SD)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of SD\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of SD\u003c\/li\u003e\n\u003cli\u003eIntegrate SD in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of SD\u003c\/li\u003e\n\u003cli\u003eKnow how to position SD in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable SD\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in SD\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop SD\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eService Request Management (SRM)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of SRM\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of SRM\u003c\/li\u003e\n\u003cli\u003eIntegrate SRM in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of SRM\u003c\/li\u003e\n\u003cli\u003eKnow how to position SRM in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable SRM\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in SRM\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop SRM\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003cb\u003e \u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eMonitoring and Event Management (MEM)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of MEM\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of MEM\u003c\/li\u003e\n\u003cli\u003eIntegrate MEM in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of MEM\u003c\/li\u003e\n\u003cli\u003eKnow how to position MEM in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable MEM\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in MEM\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop MEM\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eProblem Management (PRM)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of PRM\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of PRM\u003c\/li\u003e\n\u003cli\u003eIntegrate PRM in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of PRM\u003c\/li\u003e\n\u003cli\u003eKnow how to position PRM in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable PRM\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in PRM\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop PRM\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"269A66US \/ 2026-09-16T09:00:00 \/ Herndon, VA","offer_id":47597120651483,"sku":"US-1286-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"268C79US \/ 2026-08-05T09:00:00 \/ Herndon, VA","offer_id":48216566497499,"sku":"US-1286-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26BA98US \/ 2026-11-23T09:00:00 \/ Herndon, VA","offer_id":48216566530267,"sku":"US-1286-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"272A67US \/ 2027-02-03T09:00:00 \/ Herndon, 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