{"product_id":"itil®-4-specialist-create-deliver-and-support-training","title":"ITIL® 4 Specialist: Create, Deliver, and Support Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis \u003cstrong\u003eITIL 4 Specialist\u003c\/strong\u003e: Create, Deliver, and Support (CDS) course covers the 'core' service management activities and the 'creation' of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.\u003c\/p\u003e\r\n\u003cp\u003eThis course is part of the ITIL Practice Manager Certification course series.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Specialist: Create, Deliver, and Support Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL 4 Specialist course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlan and build a service value stream to create, deliver and support service.\u003c\/li\u003e\n\u003cli\u003eIdentify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams.\u003c\/li\u003e\n\u003cli\u003eCreate, deliver, and support services.\u003c\/li\u003e\n\u003cli\u003ePractice exams, prep questions, and additional resources are included.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eITIL 4 Specialist Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material. All modules have Learning Tree course 1199, ITIL® 4 Foundation Training, as a prerequisite.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eITIL 4 Specialist Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.\u003c\/p\u003e\n\u003cp\u003eYou will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Specialist: CDS Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Key Concepts of Service Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn about the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlanning and building a service value stream\u003c\/li\u003e\n\u003cli\u003eOrganizational structure\u003c\/li\u003e\n\u003cli\u003eIntegrated\/collaborative teams\u003c\/li\u003e\n\u003cli\u003eTeam capabilities, roles, and competencies\u003c\/li\u003e\n\u003cli\u003eTeam culture and differences\u003c\/li\u003e\n\u003cli\u003eWorking to a customer-orientated mindset\u003c\/li\u003e\n\u003cli\u003eManaging employee satisfaction \u003c\/li\u003e\n\u003cli\u003eThe value of positive communications\u003c\/li\u003e\n\u003cli\u003eUnderstanding how to use a \"shift-left\" approach\u003c\/li\u003e\n\u003cli\u003eTeam collaboration and integration\u003c\/li\u003e\n\u003cli\u003eWorkforce planning\u003c\/li\u003e\n\u003cli\u003eResults-based measuring and reporting\u003c\/li\u003e\n\u003cli\u003eThe culture of continual improvement\u003c\/li\u003e\n\u003cli\u003eIntegration and data sharing\u003c\/li\u003e\n\u003cli\u003eRobotic Process Automation (RPA)\u003c\/li\u003e\n\u003cli\u003eArtificial Intelligence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: CDS — ITIL Practices Across the Service Value Stream\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn about:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDescribing a value stream\u003c\/li\u003e\n\u003cli\u003eCombining and decomposing value stream steps\u003c\/li\u003e\n\u003cli\u003eConsiderations for designing the value stream\u003c\/li\u003e\n\u003cli\u003ePractices in the value stream\u003c\/li\u003e\n\u003cli\u003eThe value stream for user support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Create, Deliver, and Support Services\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn about:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eManaging queues and backlogs\u003c\/li\u003e\n\u003cli\u003ePrioritizing work\u003c\/li\u003e\n\u003cli\u003eCommercial and sourcing considerations\u003c\/li\u003e\n\u003cli\u003eDefining sourcing requirements\u003c\/li\u003e\n\u003cli\u003eVendor selection techniques\u003c\/li\u003e\n\u003cli\u003eInviting internal providers to vendor selection\u003c\/li\u003e\n\u003cli\u003eSourcing models\u003c\/li\u003e\n\u003cli\u003eService integration and management considerations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267A02CN \/ 2026-07-22T09:00:00 \/ Ottawa","offer_id":47534217560283,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"268A55US \/ 2026-08-12T09:00:00 \/ Herndon, VA","offer_id":47534217593051,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"269C32US \/ 2026-09-09T09:00:00 \/ New York","offer_id":48216546181339,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26BA19CN \/ 2026-11-23T09:00:00 \/ Ottawa","offer_id":48216546214107,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26BA96US \/ 2026-11-04T09:00:00 \/ Austin","offer_id":48216546246875,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"271B02US \/ 2027-01-13T09:00:00 \/ New York","offer_id":48216546279643,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"272A65US \/ 2027-02-10T09:00:00 \/ Herndon, VA","offer_id":48236920996059,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"273A77US \/ 2027-03-10T09:00:00 \/ Austin","offer_id":48334726234331,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"275A13CN \/ 2027-05-05T09:00:00 \/ Ottawa","offer_id":48741612323035,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"276A85US \/ 2027-06-02T09:00:00 \/ New York","offer_id":48825901318363,"sku":"US-1281-IL","price":2228.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/learningtreeinternational-dirinfosec-hhs.myshopify.com\/products\/itil%c2%ae-4-specialist-create-deliver-and-support-training","provider":"Learning Tree International","version":"1.0","type":"link"}