{"product_id":"itil®-4-specialist-collaborate-assure-and-improve-training","title":"ITIL® 4 Specialist: Collaborate, Assure and Improve Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis course is for anyone who is preparing to sit the ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) examination. The aim is to provide you with an understanding of the key concepts, principles, value and challenges of the five practices that make up the ITIL® 4 Specialist: Collaborate, Assure and Improve course. These practices are:\u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eRelationship management\u003c\/li\u003e\r\n\u003cli\u003eSupplier management\u003c\/li\u003e\r\n\u003cli\u003eService level management\u003c\/li\u003e\r\n\u003cli\u003eContinual improvement\u003c\/li\u003e\r\n\u003cli\u003eInformation security management\u003c\/li\u003e\r\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Specialist: Collaborate, Assure and Improve Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eIn this course, you will learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe key concepts of the CAI practices\u003c\/li\u003e\n\u003cli\u003eThe processes of the CAI practices\u003c\/li\u003e\n\u003cli\u003eThe roles and competencies of the CAI practices\u003c\/li\u003e\n\u003cli\u003eHow information and technology support and enable the CAI practices\u003c\/li\u003e\n\u003cli\u003eThe role of partners and suppliers in the CAI practices\u003c\/li\u003e\n\u003cli\u003eHow the ITIL capability model can be used to develop the CAI practices\u003c\/li\u003e\n\u003cli\u003eRecommendations for succeeding in the CAI practices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTraining Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eNecessary Preparation\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eNone\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eExam Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e60 questions\u003c\/li\u003e\n\u003cli\u003eMultiple choice\u003c\/li\u003e\n\u003cli\u003e39 out of 60 marks required to pass (65%)\u003c\/li\u003e\n\u003cli\u003e90 minutes\u003c\/li\u003e\n\u003cli\u003eClosed book.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCertification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Specialist: CAI Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eRelationship Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEstablish a common approach to relationships and relationship management that can be adopted and followed across the organisation  \u003c\/li\u003e\n\u003cli\u003eEnsure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers\u003c\/li\u003e\n\u003cli\u003ePromote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation\u003c\/li\u003e\n\u003cli\u003eIdentify and manage stakeholders and their interests\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.\u003cb\u003e\u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eSupplier Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships\u003c\/li\u003e\n\u003cli\u003eMaintain a single point of control on active and planned supplier contracts and services\u003c\/li\u003e\n\u003cli\u003eDefine strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled\u003c\/li\u003e\n\u003cli\u003eImprove customer satisfaction and loyalty\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Supplier Management practice capability in their organisation by using the ITIL Maturity Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eService Level Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSet and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides\u003c\/li\u003e\n\u003cli\u003eMonitor and evaluate the actual service quality and continual improvement of the services and agreements\u003c\/li\u003e\n\u003cli\u003eTranslate stakeholder expectations and needs into metrics, then organize and manage the resources appropriately\u003c\/li\u003e\n\u003cli\u003eManage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA)\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Service Level Management practice capability in their organization by using the ITIL Maturity Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eContinual Improvement\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAdapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS)\u003c\/li\u003e\n\u003cli\u003eEnhance product and service quality, reliability and responsiveness\u003c\/li\u003e\n\u003cli\u003eImprove their overall capabilities to deliver and manage services efficiently\u003c\/li\u003e\n\u003cli\u003eDevelop an organizational culture of engagement, empowerment and innovation\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Continual Improvement practice capability in their organization by using the ITIL Maturity Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eInformation Security Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure in conjunction with other ITIL Practices that an organization’s products and services meet the required level of information security for all involved parties \u003c\/li\u003e\n\u003cli\u003eProtect the technology and data assets crucial for the organization’s operations, including from loss of reputation and financial consequences\u003c\/li\u003e\n\u003cli\u003eProtect the organization, its employees and its customers from cyber crime\u003c\/li\u003e\n\u003cli\u003eProvide a clear picture of information security threats and vulnerabilities\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Information Security Management practice capability in their organization by using the ITIL Maturity Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"269A83US \/ 2026-09-09T09:00:00 \/ Herndon, VA","offer_id":47572781007067,"sku":"US-1340-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26CB11US \/ 2026-12-09T09:00:00 \/ Herndon, VA","offer_id":48216579080411,"sku":"US-1340-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"276B31US \/ 2027-06-02T09:00:00 \/ Herndon, VA","offer_id":48825880183003,"sku":"US-1340-IL","price":2228.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/learningtreeinternational-dirinfosec-hhs.myshopify.com\/products\/itil%c2%ae-4-specialist-collaborate-assure-and-improve-training","provider":"Learning Tree International","version":"1.0","type":"link"}