{"product_id":"itil®-4-practitioner-incident-management-training","title":"ITIL® 4 Practitioner: Incident Management Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible.\u003c\/p\u003e\r\n\u003cp\u003eThis course is part of the ITIL Practice Manager Certification course series.\u003c\/p\u003e\r\n\u003cp\u003eThis course will help you to:\u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eCoordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design\u003c\/li\u003e\r\n\u003cli\u003eMonitor and review the work of teams that handle and resolve incidents\u003c\/li\u003e\r\n\u003cli\u003eCoordinate manual work with incidents, especially those involving multiple teams\u003c\/li\u003e\r\n\u003cli\u003eEnsure sufficient awareness of the incidents and their status across the organization\u003c\/li\u003e\r\n\u003cli\u003eConduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling procedures\u003c\/li\u003e\r\n\u003cli\u003eMeasure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.\u003c\/li\u003e\r\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Practitioner: Incident Management Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eIn this course, you will receive:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOfficial course content and curriculum\u003c\/li\u003e\n\u003cli\u003ePeopleCert Exam Voucher included\u003c\/li\u003e\n\u003cli\u003eTake2 exam re-sit included (eligible on public events)\u003c\/li\u003e\n\u003cli\u003eAfter-course instructor coaching benefit included\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTraining Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • Course 1199) or ITIL 4 Managing Professional Transition Certificate\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eExam Information\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e20 questions\u003c\/li\u003e\n\u003cli\u003eMultiple choice\u003c\/li\u003e\n\u003cli\u003e13 out of 20 marks required to pass (65%)\u003c\/li\u003e\n\u003cli\u003e30 minutes\u003c\/li\u003e\n\u003cli\u003eClosed book\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCertification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Incident Management Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eIntroduction to Incident Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the purpose and description of the ITIL Incident Management Practice\u003c\/li\u003e\n\u003cli\u003eFamiliarize yourself with the common terms and concepts\u003c\/li\u003e\n\u003cli\u003eLearn the scope of the Incident Management Practice Area\u003c\/li\u003e\n\u003cli\u003eExplain practice success factors\u003c\/li\u003e\n\u003cli\u003eIdentify key metrics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Value Streams and Processes\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eApply processes to fulfill the purpose of the practice\u003c\/li\u003e\n\u003cli\u003eAssess value stream contribution\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Organizations and People\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDefine roles, competencies, and responsibilities\u003c\/li\u003e\n\u003cli\u003eUnderstand organizational structure and teams\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Information and Technology\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFacilitate information exchange\u003c\/li\u003e\n\u003cli\u003eImplement automation and tooling\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Partners and Suppliers\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIdentify the dependencies of the practice on third parties\u003c\/li\u003e\n\u003cli\u003eRecognize how partners and suppliers can support the practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Capability Assessment and Development\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEvaluate the practice capability levels\u003c\/li\u003e\n\u003cli\u003eConduct capability self-assessment\u003c\/li\u003e\n\u003cli\u003eDevelop incident management capability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 7: Recommendations for Practice Success\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eNext Steps\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"269B42US \/ 2026-09-28T09:00:00 \/ Online","offer_id":47634347589851,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"268C82US \/ 2026-08-10T09:00:00 \/ Online","offer_id":48216578851035,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"26CA85US \/ 2026-12-07T09:00:00 \/ Online","offer_id":48216578916571,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"272A77US \/ 2027-02-08T09:00:00 \/ Online","offer_id":48230040994011,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"274A84US \/ 2027-04-13T09:00:00 \/ Online","offer_id":48588049121499,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/learningtreeinternational-dirinfosec-hhs.myshopify.com\/products\/itil%c2%ae-4-practitioner-incident-management-training","provider":"Learning Tree International","version":"1.0","type":"link"}