{"product_id":"itil®-4-foundation-training","title":"ITIL® 4 Foundation Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis \u003cstrong\u003eITIL 4 Foundation\u003c\/strong\u003e Training course is designed for professionals who want to adopt ITIL to improve service management. In this course, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam, learn about the end-to-end IT\/digital operating model, and use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.\u003c\/p\u003e\r\n\u003cp\u003eYou will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines, and recognize the importance of IT and business integration. The course includes instructor-guided or self-paced learning options, practice exams, prep questions, and additional resources. \u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Foundation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL 4 Foundation Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eInstructor-guided or self-paced learning options\u003c\/li\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL 4 Foundation exam\u003c\/li\u003e\n\u003cli\u003eTake2 exam re-sit\u003c\/li\u003e\n\u003cli\u003ePractice exams, prep questions, and additional resources\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL 4 Foundation course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe ITIL 4 end-to-end IT\/digital operating model.\u003c\/li\u003e\n\u003cli\u003eHow to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.\u003c\/li\u003e\n\u003cli\u003eThe impact of technology and IT teams in a broader business strategy.\u003c\/li\u003e\n\u003cli\u003ePrepare for and pass the ITIL 4 Foundation certification exam.\u003c\/li\u003e\n\u003cli\u003eIdentify opportunities to develop IT practices using ITIL guidelines.\u003c\/li\u003e\n\u003cli\u003eInteract with IT teams using ITIL 4 terminology and concepts.\u003c\/li\u003e\n\u003cli\u003eExplore the service value chain and IT service management practices.\u003c\/li\u003e\n\u003cli\u003eRecognize the importance of IT and business integration.\u003c\/li\u003e\n\u003cli\u003eContinue learning and face new challenges with after-course one-on-one instructor coaching.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eITIL 4 Foundation Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNo specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eITIL 4 Foundation Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn this certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL 4 Foundation exam via PeopleCert®’s online proctoring service.\u003c\/li\u003e\n\u003cli\u003eScore a 65% on the exam in 60 minutes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Foundation Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Service Management\u003c\/h4\u003e\n\u003cp\u003eThe following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eService Value System (SVS) and Service Value Chain \u003c\/li\u003e\n\u003cli\u003eOrganizations \u003c\/li\u003e\n\u003cli\u003eService Provisioning and Consumption \u003c\/li\u003e\n\u003cli\u003eCustomers, Users, Sponsors, and Other Stakeholders \u003c\/li\u003e\n\u003cli\u003eServices, Products, and Service Offerings \u003c\/li\u003e\n\u003cli\u003eService Relationships  \u003c\/li\u003e\n\u003cli\u003eValue, Outcomes, Costs, and Risks \u003c\/li\u003e\n\u003cli\u003eUtility and Warranty \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: The Four Dimensions\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eOrganizations and People\u003c\/li\u003e\n\u003cli\u003eInformation and Technology\u003c\/li\u003e\n\u003cli\u003ePartners and Suppliers\u003c\/li\u003e\n\u003cli\u003eValue Streams and Processes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: The Service Value System\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eOpportunity, Demand, and Value\u003c\/li\u003e\n\u003cli\u003eGuiding Principles\u003c\/li\u003e\n\u003cli\u003eGovernance\u003c\/li\u003e\n\u003cli\u003eITIL Practices\u003c\/li\u003e\n\u003cli\u003eContinual Improvement\u003c\/li\u003e\n\u003cli\u003eOrganizational Silos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: The Service Value Chain\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eComponents of the Service Value System (SVS): Plan, Improve, Engage, Design \u0026amp; Transition, Obtain \u0026amp; Build, Deliver \u0026amp; Support\u003c\/li\u003e\n\u003cli\u003eInputs of the SVS: Opportunities \u0026amp; Demand\u003c\/li\u003e\n\u003cli\u003eOutcome of the SVS: 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