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ITIL® Foundation (Version 5) Exam Prep Toolkit Add-On
Course US-7312

Course Outline

This ITIL® Foundation (Version 5) Exam Prep Toolkit is designed for professionals who want to adopt ITIL to improve service management. You will gain the knowledge needed to pass the ITIL Foundation (Version 5) Certification exam, learn about the end-to-end IT/digital operating model, and use the ITIL model to create, deliver, and continuously improve tech-enabled products and services.

You will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines and recognize the importance of IT and business integration.

ITIL® Foundation (Version 5) Exam Prep Toolkit Add-On Benefits

  • This ITIL® Foundation (Version 5) Exam Prep Toolkit includes:

    • One year access to 11 self-paced interactive lessons on key ITIL Foundation (Version 5) topics
    • 11 practice quizzes to test your knowledge
    • An exam simulator with more than 320 exam questions that you can complete as often as you like
    • An exam voucher for the ITIL® Foundation (Version 5) certification exam

    In this ITIL Foundation (Version 5) Exam Prep Toolkit, you will learn the following:

    • The ITIL (Version 5) end-to-end IT/digital operating model
    • How to use the ITIL (Version 5) model to create, deliver, and continuously improve tech-enabled products and services
    • The impact of technology and IT teams in a broader business strategy
    • Identify opportunities to develop IT practices using ITIL guidelines
    • How to interact with IT teams using ITIL terminology and concepts
    • Explore the service value chain and IT service management practices
    • Recognize the importance of IT and business integration
    • Prepare for and pass the ITIL Foundation (Version 5) certification exam

    Prerequisites:

    None

Note about the Certification Exam

When you register for the course, you will be prompted to choose Y/N to take the exam. Please select yes, as all HHS CISO employees are required to attempt the exam if one is offered for the course. Please be advised, if your course if funded by DIR, the Certification Organization has agreed to provide DIR the pass/fail status of your exam. DIR will only share this information in an aggregated report to state leadership that reflects total exam pass or fails. No individual names of any students will be included in any reports.

DIR requires that you submit the request for your exam voucher within one month of the last day of your course. DIR requires that you take your exam within six months of the last day of your course.

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