{"product_id":"customer-service-essentials-training","title":"Customer Service Essentials Training","description":"\u003cdiv\u003e\n\u003cp\u003eProviding outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.\u003c\/p\u003e\r\n\u003cp\u003eNo formal prerequisites are required to attend this course.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eCustomer Service Essentials Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAdopt a confident, consistent approach that ensures great service\u003c\/li\u003e\n\u003cli\u003eApply best practice communication techniques to connect with your customers\u003c\/li\u003e\n\u003cli\u003eChoose and apply techniques that create customer loyalty and exceed expectations\u003c\/li\u003e\n\u003cli\u003eRespond positively and constructively to customer problems\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eCustomer Service Essentials Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eOutline\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eAssessing your attitude to customer service\u003c\/li\u003e\n\u003cli\u003ePracticing verbal and vocal skills\u003c\/li\u003e\n\u003cli\u003eHandling customer complaints and difficult situations\u003c\/li\u003e\n\u003cli\u003eDemonstrating empathy and building rapport\u003c\/li\u003e\n\u003cli\u003eDefining the Golden Rules for Success\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267A13US \/ 2026-07-07T09:00:00 \/ Online","offer_id":47260368568539,"sku":"US-4669-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"26AA23US \/ 2026-10-07T09:00:00 \/ Online","offer_id":48041970368731,"sku":"US-4669-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"271A10US \/ 2027-01-11T09:00:00 \/ Online","offer_id":48119432806619,"sku":"US-4669-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"273A16US \/ 2027-03-31T09:00:00 \/ Online","offer_id":48525734871259,"sku":"US-4669-IL","price":716.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/learningtreeinternational-dirinfosec-hhs.myshopify.com\/products\/customer-service-essentials-training","provider":"Learning Tree International","version":"1.0","type":"link"}