{"product_id":"collaboration-communications-systems-engineer-training-ms-721","title":"Plan, configure, and manage collaboration communications systems with Microsoft Teams (MS-721)","description":"\u003cdiv\u003e\n\u003cp\u003eThis \u003cstrong\u003ePlan, configure, and manage collaboration communications systems with Microsoft Teams (MS-721)\u003c\/strong\u003e course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices.\u003c\/p\u003e\r\n\u003cp\u003eLearners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003ePlan, configure, and manage collaboration communications systems with Microsoft Teams (MS-721) Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)\u003c\/li\u003e\n\u003cli\u003eManage Teams meetings, webinars, and town halls\u003c\/li\u003e\n\u003cli\u003eConfigure Microsoft Teams Rooms and Surface Hub devices\u003c\/li\u003e\n\u003cli\u003eMonitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard\u003c\/li\u003e\n\u003cli\u003eApply identity and access management best practices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTraining Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eBefore attending this course, students should have general knowledge of the following topics:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMicrosoft 365 and Microsoft Teams\u003c\/li\u003e\n\u003cli\u003eNetworking, telecommunications, and audio\/visual basics\u003c\/li\u003e\n\u003cli\u003eIdentity and access management basics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course can help you prepare for the following Microsoft role-based certification exam — \u003ca href=\"https:\/\/learn.microsoft.com\/en-us\/certifications\/exams\/ms-721\/\" title=\"Exam MS-721 | Microsoft Learn\" rel=\"nofollow noopener\" target=\"_blank\"\u003eExam MS-721: Collaboration Communications Systems Engineer.\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003eCandidates for this exam are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eCommunications Systems Engineer Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eIntroduction to Teams Meetings and Calling\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eProvides an overview of Microsoft Teams communication and collaboration options including Teams Phone, meeting types, auto attendants, call queues, and device integration.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOverview of Teams meetings and events\u003c\/li\u003e\n\u003cli\u003eOverview of Teams Phone\u003c\/li\u003e\n\u003cli\u003eOverview of auto attendants and call queues\u003c\/li\u003e\n\u003cli\u003eOverview of Teams clients\u003c\/li\u003e\n\u003cli\u003eOverview of Microsoft Teams Rooms and phones\u003c\/li\u003e\n\u003cli\u003eOverview of Microsoft 365 Copilot in Teams calling, meetings, and devices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003ePlan for Teams Phone\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn what's required to deploy and manage Teams Phone, including PSTN connectivity, devices, licensing, and features.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePlan to deploy Teams Phone\u003c\/li\u003e\n\u003cli\u003ePlan for Teams Phone PSTN connectivity\u003c\/li\u003e\n\u003cli\u003eDetermine license requirements\u003c\/li\u003e\n\u003cli\u003ePlan for Teams Phone devices\u003c\/li\u003e\n\u003cli\u003ePlan and design Teams Phone features\u003c\/li\u003e\n\u003cli\u003ePlan for voicemail\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003ePlan for Microsoft Teams Rooms and Shared Meeting Spaces\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eExplore setup, licensing, and device types for Microsoft Teams Rooms. Understand management options and how to support hybrid collaboration.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDetermine license requirements for Microsoft Teams Rooms and shared devices\u003c\/li\u003e\n\u003cli\u003eOverview of Microsoft 365 Copilot and Microsoft Teams Rooms\u003c\/li\u003e\n\u003cli\u003eDifferences between Teams Rooms on Android and Windows\u003c\/li\u003e\n\u003cli\u003eTeams Rooms on Surface Hub 2S\u003c\/li\u003e\n\u003cli\u003eTeams Room accessories, components, and peripherals\u003c\/li\u003e\n\u003cli\u003eIntegration with third-party conferencing solutions\u003c\/li\u003e\n\u003cli\u003eTeams Rooms management options\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003ePlan and Optimize Network Performance for Teams Media\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eUnderstand Teams real-time network requirements and how to design and optimize networks to ensure high-quality media experiences.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eTeams network requirements\u003c\/li\u003e\n\u003cli\u003eEvaluate network specifications\u003c\/li\u003e\n\u003cli\u003eDesign network for media optimization\u003c\/li\u003e\n\u003cli\u003eVPN split tunneling\u003c\/li\u003e\n\u003cli\u003eConfigure media bit rate for Teams\u003c\/li\u003e\n\u003cli\u003eDesign and implement QoS\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eConfigure and Deploy Teams Phone\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn to set up phone numbers and configure Microsoft Calling Plans or Operator Connect for Teams Phone users.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eConfigure emergency calling for Teams Calling Plans\u003c\/li\u003e\n\u003cli\u003eManage and configure Microsoft PSTN numbers\u003c\/li\u003e\n\u003cli\u003eConfigure Operator Connect and Teams Phone Mobile\u003c\/li\u003e\n\u003cli\u003eConfigure Teams Phone policies\u003c\/li\u003e\n\u003cli\u003eCreate and manage Teams policies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eConfigure and Deploy Teams Phone with Direct Routing\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eCovers how to configure Direct Routing for Teams Phone, including call flows, SIP trunking, and survivable branch appliances.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDesign Direct Routing call flows\u003c\/li\u003e\n\u003cli\u003eImplement SIP trunking with Direct Routing\u003c\/li\u003e\n\u003cli\u003eConfigure Emergency Calling for Direct Routing\u003c\/li\u003e\n\u003cli\u003eExtend Teams Direct Routing infrastructure\u003c\/li\u003e\n\u003cli\u003eDeploy and maintain a survivable branch appliance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eExtend Teams Phone with Additional Services\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn how Teams Phone integrates with compliance recording, contact centers, and custom voice bots.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eHow Teams interacts with additional services\u003c\/li\u003e\n\u003cli\u003eConfigure compliance recording\u003c\/li\u003e\n\u003cli\u003eIntegrate a certified contact center\u003c\/li\u003e\n\u003cli\u003eDesign and deploy voice bots\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eManage Meetings and Events Experiences\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn to configure and manage meetings, webinars, town halls, audio conferencing, and immersive spaces.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eExplore meetings and events in Microsoft Teams\u003c\/li\u003e\n\u003cli\u003eConfigure meeting settings\u003c\/li\u003e\n\u003cli\u003eCreate and manage meeting policies\u003c\/li\u003e\n\u003cli\u003eConfigure audio conferencing\u003c\/li\u003e\n\u003cli\u003eCreate and manage meeting templates and template policies\u003c\/li\u003e\n\u003cli\u003eCreate and manage meetings customization policies\u003c\/li\u003e\n\u003cli\u003eExplore webinars and town halls with Teams Premium\u003c\/li\u003e\n\u003cli\u003eCreate and manage events policies\u003c\/li\u003e\n\u003cli\u003eExplore immersive spaces in Teams\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eGuided Project – Create and Assign Teams Policies\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eComplete a hands-on project to create and assign messaging and meeting policies in Teams.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eCreate a security group\u003c\/li\u003e\n\u003cli\u003eCreate and assign a messaging policy in Teams admin center\u003c\/li\u003e\n\u003cli\u003eCreate a meeting policy and assign with PowerShell\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eConfigure and Manage Voice Users\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eManage voice configuration for users, including enabling Teams Phone, Direct Routing, and mobile features.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eEnable users for Teams Phone\u003c\/li\u003e\n\u003cli\u003eEnable users for Direct Routing\u003c\/li\u003e\n\u003cli\u003eEnable additional calling features\u003c\/li\u003e\n\u003cli\u003eEnable users for Teams Phone Mobile\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eConfigure Auto Attendants and Call Queues\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eSet up and manage call flows, auto attendants, and call queues to route calls efficiently.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDesign call flows\u003c\/li\u003e\n\u003cli\u003eConfigure auto attendants and call queues\u003c\/li\u003e\n\u003cli\u003eDeploy a channel-based call queue\u003c\/li\u003e\n\u003cli\u003eConfigure resource accounts\u003c\/li\u003e\n\u003cli\u003eConfigure Microsoft 365 groups for voicemail\u003c\/li\u003e\n\u003cli\u003eInterpret conference modes and routing methods\u003c\/li\u003e\n\u003cli\u003eConfigure holidays and custom music on hold\u003c\/li\u003e\n\u003cli\u003eDeploy and manage the Queues app\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eConfigure, Deploy, and Manage Teams Devices\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eManage Teams devices, including phones, room systems, Surface Hub, displays, and SIP gateway.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eManage Microsoft Teams Phones\u003c\/li\u003e\n\u003cli\u003eManage Microsoft Teams Room Systems\u003c\/li\u003e\n\u003cli\u003eExplore Teams Rooms management options\u003c\/li\u003e\n\u003cli\u003eManage Surface Hub 2S devices\u003c\/li\u003e\n\u003cli\u003eConfigure SIP gateway\u003c\/li\u003e\n\u003cli\u003eManage Teams displays\u003c\/li\u003e\n\u003cli\u003eRemote provisioning and sign-in\u003c\/li\u003e\n\u003cli\u003eUpdate Teams devices remotely\u003c\/li\u003e\n\u003cli\u003eManage device tags\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eGuided Project – Prepare Meeting Room Experiences\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003ePrepare a Teams Room experience by creating resource accounts and configuring settings in a test tenant.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eCreate dynamic security group\u003c\/li\u003e\n\u003cli\u003eConfigure security settings\u003c\/li\u003e\n\u003cli\u003eCreate room resource accounts\u003c\/li\u003e\n\u003cli\u003eConfigure mailbox properties\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eMonitor and Troubleshoot Teams Collaboration and Communications\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eUse analytics and dashboards to identify and resolve issues across meetings, calls, and devices.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDiagnose and troubleshoot phone number assignment\u003c\/li\u003e\n\u003cli\u003eDiagnose Teams client issues\u003c\/li\u003e\n\u003cli\u003eTroubleshoot call failure and call quality\u003c\/li\u003e\n\u003cli\u003eUse Call Quality Dashboard\u003c\/li\u003e\n\u003cli\u003eDiagnose Direct Routing issues\u003c\/li\u003e\n\u003cli\u003eMonitor and troubleshoot Teams devices and Rooms\u003c\/li\u003e\n\u003cli\u003eTroubleshoot Teams meetings and calling\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eConfigure BYOD Spaces and Bookable Desks\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eSet up bring-your-own-device (BYOD) workspaces and desk booking in Microsoft Places.\u003cbr\u003e\u003cb\u003eWhat you'll learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eExplore BYOD spaces and bookable desks\u003c\/li\u003e\n\u003cli\u003ePrepare BYOD spaces and peripherals\u003c\/li\u003e\n\u003cli\u003eConfigure buildings and floors\u003c\/li\u003e\n\u003cli\u003eSet up bookable desks and desk pools\u003c\/li\u003e\n\u003cli\u003eEnable desk booking\u003c\/li\u003e\n\u003cli\u003eManage and monitor BYOD spaces\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Microsoft","offers":[{"title":"269A53US \/ 2026-09-14T09:00:00 \/ Herndon, VA","offer_id":47591599866075,"sku":"US-8679-IL","price":2680.0,"currency_code":"USD","in_stock":true},{"title":"267D36US \/ 2026-07-27T09:00:00 \/ 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