{"product_id":"business-relationship-management-brm-training-aligning-it-the-business","title":"Business Relationship Management (BRM) Training: Aligning IT \u0026 the Business","description":"\u003cdiv\u003e\u003cp\u003eIn this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practices, and solve business problems in an IT environment. You learn to take on the role of the trusted IT adviser who can align the needs of the business with IT services.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eBusiness Relationship Management (BRM) Training: Aligning IT \u0026amp; the Business Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a strong alignment between IT and the business.\u003c\/li\u003e\n\u003cli\u003ePlan a strategy that positions you as a trusted IT advisor to key stakeholders.\u003c\/li\u003e\n\u003cli\u003eChoose IT projects that build trust and alignment.\u003c\/li\u003e\n\u003cli\u003eArticulate IT solutions that meet business needs.\u003c\/li\u003e\n\u003cli\u003eDifferentiate your internal IT services for competitive solutions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTwo years of work experience in IT or business\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eBusiness Relationship Management (BRM) Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Overview of Relationship Management\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eWhy organizations need successful relationships between IT and the business\u003c\/li\u003e\n\u003cli\u003eBalancing the needs of IT and the business\u003c\/li\u003e\n\u003cli\u003eEffectively aligning IT investments and business goals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Principles for Aligning IT and the Business\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eThe trusted IT advisor\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRecognizing how trust feels\u003c\/li\u003e\n\u003cli\u003eDefining trust in an IT organization\u003c\/li\u003e\n\u003cli\u003eBuilding a trusted relationship\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBusiness Relationship Management (BRM) roles\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIT relationship management vs. IT project management\u003c\/li\u003e\n\u003cli\u003eDiscovering your strengths and weaknesses\u003c\/li\u003e\n\u003cli\u003eRequired technical and social competencies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Determining the Current State of IT\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eDefining a catalog of services\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIdentifying IT products and services\u003c\/li\u003e\n\u003cli\u003eThe components of an ideal catalog\u003c\/li\u003e\n\u003cli\u003eCreating an initial catalog from scratch\u003c\/li\u003e\n\u003cli\u003eRanking services with metrics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDeveloping awareness of the organizational culture\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe IntCRM Model\u003c\/li\u003e\n\u003cli\u003eOvercoming common IT relationship barriers\u003c\/li\u003e\n\u003cli\u003eExploring how things get done in the organization\u003c\/li\u003e\n\u003cli\u003eApplying tools for culture analysis\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Building the Trusted Relationship\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eKnowing your stakeholders\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe stakeholder relationship life cycle\u003c\/li\u003e\n\u003cli\u003eClassifying the roles stakeholders play\u003c\/li\u003e\n\u003cli\u003eThe importance of stakeholder power and influence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eOptimizing the first meeting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlanning the meeting\u003c\/li\u003e\n\u003cli\u003eModels for understanding people\u003c\/li\u003e\n\u003cli\u003eExplaining the role of the BRM\u003c\/li\u003e\n\u003cli\u003eConfirming relationships and roles\u003c\/li\u003e\n\u003cli\u003eLeaving with actions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlanning the relationship strategy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAnalyzing the relationship\u003c\/li\u003e\n\u003cli\u003eRecruiting trusted teams\u003c\/li\u003e\n\u003cli\u003eForming the plan\u003c\/li\u003e\n\u003cli\u003eExecuting the strategy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Facilitating Actionable IT Solutions\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003ePerforming competitive analysis\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEvaluating IT outsourcing and consulting solutions\u003c\/li\u003e\n\u003cli\u003eEstablishing your competitive advantage\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIdentifying opportunities for improvement\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCapturing, prioritizing and documenting business needs\u003c\/li\u003e\n\u003cli\u003eApplying a framework for prioritizing and selecting projects\u003c\/li\u003e\n\u003cli\u003ePicking quick-win projects\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDesigning a strategy to meet customer needs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eConducting a modified SWOT analysis\u003c\/li\u003e\n\u003cli\u003eQuestions you should ask\u003c\/li\u003e\n\u003cli\u003eMaking a go or no-go decision\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Winning Competitive IT Projects\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eResponding to requests\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDifferentiating your services from your competitors'\u003c\/li\u003e\n\u003cli\u003eCommunicating your internal IT capabilities to the business\u003c\/li\u003e\n\u003cli\u003eValidating business needs in business terms\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSelling your solutions to the business\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTranslating IT speak to business speak\u003c\/li\u003e\n\u003cli\u003eLinking IT solutions to pains\u003c\/li\u003e\n\u003cli\u003eArticulating IT solutions in terms of business value\u003c\/li\u003e\n\u003cli\u003eWriting clear, tailored Service Level Agreements 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