{"product_id":"assertive-communication-skills-training","title":"Assertive Communication Skills Training","description":"\u003cdiv\u003e\u003cp\u003e\u003cstyle type=\"text\"\u003e\u003c!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--\u003e\u003c\/style\u003eThis Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behavior patterns and increase your ability to get work done. Those who communicate with an assertive tone rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to convey your message with authority and impact.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eAssertive Communication Skills Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eDemonstrate and model assertive behavior for win-win outcomes\u003c\/li\u003e\n\u003cli\u003eGain self-awareness of your attitudes, behavior patterns, and habits\u003c\/li\u003e\n\u003cli\u003eDevelop a positive, proactive response to difficult behaviors\u003c\/li\u003e\n\u003cli\u003eExhibit confidence in your ability to address challenging situations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eAssertive Communication Skills Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eAssertiveness Essentials\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eRecognizing modes of interactive behavior\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eConsidering critical attributes of assertive behavior\u003c\/li\u003e\n\u003cli\u003eIdentifying characteristics of nonassertive behavior\u003c\/li\u003e\n\u003cli\u003eAcknowledging areas of personal vulnerability and opportunity\u003c\/li\u003e\n\u003cli\u003eResponding appropriately to manipulation or bullying\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eContextual and situational considerations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAsserting 360 degrees: peers, direct-reports, bosses and vendors\u003c\/li\u003e\n\u003cli\u003eAssessing the impact of organizational culture\u003c\/li\u003e\n\u003cli\u003eAccommodating intercultural norms\u003c\/li\u003e\n\u003cli\u003eNavigating power relationships within the organization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eExpressing Personal Power\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003ePinpointing patterns of behavior\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRaising self-awareness\u003c\/li\u003e\n\u003cli\u003eThe role of personal history\u003c\/li\u003e\n\u003cli\u003eExploring how identity, fear and habits impact results\u003c\/li\u003e\n\u003cli\u003eCreating new personal effectiveness\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eMapping how people handle conflict\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEnhancing your ability to respond to conflict\u003c\/li\u003e\n\u003cli\u003eRecognizing your conflict style\u003c\/li\u003e\n\u003cli\u003eResponding differently to different situations\u003c\/li\u003e\n\u003cli\u003eConsidering the role of Emotional and Social Intelligence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eOvercoming Challenging Situations\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eApplying viable assertiveness techniques\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDeciding which situations call for assertiveness\u003c\/li\u003e\n\u003cli\u003eWitnessing the dynamics of constructive and destructive interactions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eAdopting effective assertiveness strategies\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDeveloping options to respond productively\u003c\/li\u003e\n\u003cli\u003eIdentifying your assertiveness style and adapting your approach\u003c\/li\u003e\n\u003cli\u003eGiving up blame and focusing on solutions\u003c\/li\u003e\n\u003cli\u003eSeeing the win-win potential of cooperation\u003c\/li\u003e\n\u003cli\u003eFinding the root cause through effective questioning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eBuilding Your Assertiveness Skill Set\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eCommitting to assertive and skillful outcomes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDeveloping powerful nonverbal communication\u003c\/li\u003e\n\u003cli\u003eAccepting responsibility for resolution\u003c\/li\u003e\n\u003cli\u003eInitiating improved communication\u003c\/li\u003e\n\u003cli\u003eCommunicating clearly in complex situations\u003c\/li\u003e\n\u003cli\u003eDeflecting criticism and personal attacks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDeveloping the tools\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe power of \"I\" statements\u003c\/li\u003e\n\u003cli\u003eSaying \"no\" productively\u003c\/li\u003e\n\u003cli\u003eAddressing difficult issues using the DESC approach\u003c\/li\u003e\n\u003cli\u003ePushing through resistance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eMastering Assertiveness\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eEstablishing a proactive assertiveness style\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTaking time to think clearly\u003c\/li\u003e\n\u003cli\u003eModeling productive approaches\u003c\/li\u003e\n\u003cli\u003eResponding to everyday situations\u003c\/li\u003e\n\u003cli\u003eGiving and receiving feedback\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePracticing effective assertiveness principles\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLeveraging a four-step process model\u003c\/li\u003e\n\u003cli\u003eAccurately assessing your situation\u003c\/li\u003e\n\u003cli\u003eTargeting desired outcomes\u003c\/li\u003e\n\u003cli\u003eMeasuring results\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLaunching Your Assertiveness Plan\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eConstructing an assertiveness action plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAdopting an attitude of responsibility and mutual respect\u003c\/li\u003e\n\u003cli\u003eCommitting to timelines and outcomes\u003c\/li\u003e\n\u003cli\u003ePrioritizing changes in assertive behavior\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePutting the \"action\" into the assertiveness action plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eConstructing a blueprint for your action plan\u003c\/li\u003e\n\u003cli\u003eReinforcing your newly developed assertiveness skills\u003c\/li\u003e\n\u003cli\u003eScheduling time to assess progress\u003c\/li\u003e\n\u003cli\u003ePracticing assertive behaviors\u003c\/li\u003e\n\u003cli\u003eModifying your action plan to accommodate change\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"268B30US \/ 2026-08-12T09:00:00 \/ Herndon, VA","offer_id":47534196097243,"sku":"US-244-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"266A97CN \/ 2026-06-24T09:00:00 \/ Online","offer_id":48216577802459,"sku":"US-244-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"269A91CN \/ 2026-09-23T09:00:00 \/ Ottawa","offer_id":48216577835227,"sku":"US-244-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26BA60US \/ 2026-11-04T09:00:00 \/ Herndon, VA","offer_id":48216577867995,"sku":"US-244-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26CA38CN \/ 2026-12-09T09:00:00 \/ Ottawa","offer_id":48216577900763,"sku":"US-244-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"272A41US \/ 2027-02-10T09:00:00 \/ Herndon, VA","offer_id":48236926337243,"sku":"US-244-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"273A49CN \/ 2027-03-23T09:00:00 \/ Ottawa","offer_id":48500533657819,"sku":"US-244-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"275A50US \/ 2027-05-12T09:00:00 \/ Herndon, VA","offer_id":48762869448923,"sku":"US-244-IL","price":2228.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/learningtreeinternational-dirinfosec-hhs.myshopify.com\/products\/assertive-communication-skills-training","provider":"Learning Tree International","version":"1.0","type":"link"}