{"product_id":"artificial-intelligence-for-it-service-management-training","title":"Artificial Intelligence for IT Service Management Training","description":"\u003cdiv\u003e\u003cp\u003eLearn to enhance productivity by automating common IT Service Management (ITSM) tasks and leveraging AI for creating presentations, summarizing documents, and generating standards-compliant content. Gain insights into managing AI technology, platforms, threats, and risks. This 2-day course covers everything from the basics of AI to its strategic applications in ITSM, ensuring you are equipped to harness the full potential of AI in your organization.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eArtificial Intelligence for IT Service Management Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAfter-course coaching included\u003c\/li\u003e\n\u003cli\u003eImprove productivity by using AI to automate common ITSM tasks\u003c\/li\u003e\n\u003cli\u003eUse AI to assist in creating presentations, summarizing documents, etc.\u003c\/li\u003e\n\u003cli\u003eApply AI to create standards compliant content\u003c\/li\u003e\n\u003cli\u003eManage AI technology, platforms, threats, and risks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course assumes familiarity with ITIL, at the level of ITIL® 4 Foundation Training.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eAI for IT Service Management Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to AI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhat is AI?\u003c\/li\u003e\n\u003cli\u003eEvolution of AI\u003c\/li\u003e\n\u003cli\u003eApplications and Opportunities for GenAI (taxonomy)\u003c\/li\u003e\n\u003cli\u003eDemo\/Exercises - for your workplace; identify opportunities\u003c\/li\u003e\n\u003cli\u003eHow GenAI works – LLMs, Context Embedding, Image generation\u003c\/li\u003e\n\u003cli\u003eAI - Strengths, Weaknesses, Threats and Opportunities (“Hallucination”)\u003c\/li\u003e\n\u003cli\u003ePrebuilt vs custom\/tailored GenAI\u003c\/li\u003e\n\u003cli\u003ePros and cons of different AI platforms: Chat GPT, Gemini, Claud Sonnet; paid v free\u003c\/li\u003e\n\u003cli\u003eCase Study\/demo\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Using AI for ITSM Productivity\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA Taxonomy of Common ITSM Tasks\u003c\/li\u003e\n\u003cli\u003eAI for generic tasks\u003c\/li\u003e\n\u003cli\u003eAI for platform specific task\u003c\/li\u003e\n\u003cli\u003eAI for standards specific or compliant tasks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 3: AI for Operational Tasks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIncident Management\u003c\/li\u003e\n\u003cli\u003eService Request Management\u003c\/li\u003e\n\u003cli\u003eTeam Coordination\u003c\/li\u003e\n\u003cli\u003eDocumentation\u003c\/li\u003e\n\u003cli\u003eSecurity monitoring\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 4: AI for Strategic and Managerial tasks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eService Level Agreement (SLA) Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eMonitoring and ensuring compliance with SLAs.  \u003c\/li\u003e\n\u003cli\u003eReporting on SLA performance to stakeholders.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eChange Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003ePlanning and coordinating IT changes to minimize disruptions.  \u003c\/li\u003e\n\u003cli\u003eEnsuring changes are implemented smoothly and effectively.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eStakeholder Communication:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eCommunicating with users and other stakeholders about IT issues and service updates.  \u003c\/li\u003e\n\u003cli\u003eGathering feedback to improve IT services.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eVendor Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eManaging relationships with IT vendors and service providers.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eReporting:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eCreating reports on IT service performance for senior management.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003ePlanning:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003ePlanning for future IT needs.  \u003c\/li\u003e\n\u003cli\u003eBudget management.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cb\u003eRisk Management and Assessment\u003c\/b\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Deploying GenAI in your organization\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eManaging costs and risks AI\u003c\/li\u003e\n\u003cli\u003eAI security and leakage (of proprietary or confidential information)\u003c\/li\u003e\n\u003cli\u003eChoosing an AI platform\u003c\/li\u003e\n\u003cli\u003eMaintaining records of AI usage, and citing AI\u003c\/li\u003e\n\u003cli\u003eExercise: planning an AI pilot\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Future of GenAI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRapid evolution\u003c\/li\u003e\n\u003cli\u003eEmerging trends – multi-cloud, avoiding “lock-in”, avoiding “custom code”\u003c\/li\u003e\n\u003cli\u003eIntegration of GenAI with Data Warehouses\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"268A72US \/ 2026-08-31T09:00:00 \/ Herndon, VA","offer_id":47534201503963,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"267D28US \/ 2026-07-22T09:00:00 \/ Herndon, VA","offer_id":48216579408091,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"26BB46US \/ 2026-11-09T09:00:00 \/ Herndon, VA","offer_id":48216579440859,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"271B39US \/ 2027-01-25T09:00:00 \/ Herndon, VA","offer_id":48216579473627,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"274B09US \/ 2027-04-01T09:00:00 \/ Herndon, 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