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AI Insights for Business Users in Government
Course 4703
1 DAY COURSE

Course Outline

Discover how artificial intelligence is transforming government operations. Learn the fundamentals of AI and generative AI, explore real-world government use cases, understand ethical and governance considerations, and identify practical opportunities to improve productivity, decision-making, and citizen services. No technical background required.

AI Insights for Business Users in Government Benefits

  • By attending this course, you will:

    • Develop a practical understanding of artificial intelligence and generative AI concepts.
    • Identify opportunities to use AI to improve productivity and business outcomes.
    • Explore government-specific AI use cases and success stories.
    • Understand the benefits, limitations, and risks associated with AI technologies.
    • Learn how AI can support communication, content creation, research, and decision-making.
    • Recognize ethical, privacy, security, and governance considerations for responsible AI use.
    • Evaluate AI initiatives and participate more effectively in AI-related projects and discussions.
    • Build a foundation for AI literacy and organizational readiness.

  • Prerequisites

    There are no technical prerequisites for this course.

    Participants should have:

    • Basic familiarity with government business processes
    • An interest in understanding how AI can improve organizational effectiveness and service delivery

  • Exam Information

    None.

AI Insights for Business Users in Government Training Outline

Learning Objectives

1. Introduction to Artificial Intelligence

  • Understanding AI and machine learning
  • Generative AI fundamentals
  • Common AI terminology and concepts
  • AI trends impacting government organizations

2. AI Applications in Government

  • Enhancing citizen services
  • Automating routine business processes
  • Supporting policy analysis and decision-making
  • Improving communication and information access
  • Real-world government use cases

3. Generative AI and Productivity

  • Content creation and summarization
  • Research and information gathering
  • Drafting reports and communications
  • Prompting best practices
  • Understanding AI-generated outputs

4. Responsible and Ethical AI

  • Transparency and accountability
  • Privacy and security considerations
  • Bias and fairness in AI systems
  • Government regulations and governance frameworks
  • Building trust in AI solutions

5. Preparing for an AI-Enabled Future

  • AI readiness considerations
  • Workforce impacts and opportunities
  • Identifying high-value use cases
  • Supporting organizational AI adoption
  • Next steps for continued learning
Course Dates
Attendance Method
Note about the Certification Exam

When you register for the course, you will be prompted to choose Y/N to take the exam. Please select yes, as all HHS CISO employees are required to attempt the exam if one is offered for the course. Please be advised, if your course if funded by DIR, the Certification Organization has agreed to provide DIR the pass/fail status of your exam. DIR will only share this information in an aggregated report to state leadership that reflects total exam pass or fails. No individual names of any students will be included in any reports.

DIR requires that you submit the request for your exam voucher within one month of the last day of your course. DIR requires that you take your exam within six months of the last day of your course.

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