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Conflict Management and Resolution Essentials
Course 4972
1 DAY COURSE

Course Outline

Workplace conflict can lead to damaged relationships and poor productivity, but constructive ways exist to respond to conflict and prevent it from becoming destructive. Through realistic work scenarios provided in this conflict management and resolution training, this course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.

Conflict Management and Resolution Essentials Benefits

  • In this course, you will learn how to:

    • Recognize filters, lenses, and mistaken assumptions.
    • Cope with challenging personalities.
    • Open the door to resolving conflict without set expectations.
    • Mediate conflict between coworkers.

  • Prerequisites

    No formal prerequisites are required to attend this course.

Conflict Management Training Outline

Lessons

  • Identifying conflict situations
  • Dealing with anger
  • Valuing, respecting and acknowledging personal boundaries
  • Clarifying personal boundaries that enable strong relationships
Course Dates
Attendance Method
Note about the Certification Exam

When you register for the course, you will be prompted to choose Y/N to take the exam. Please select yes, as all HHS CISO employees are required to attempt the exam if one is offered for the course. Please be advised, if your course if funded by DIR, the Certification Organization has agreed to provide DIR the pass/fail status of your exam. DIR will only share this information in an aggregated report to state leadership that reflects total exam pass or fails. No individual names of any students will be included in any reports.

DIR requires that you submit the request for your exam voucher within one month of the last day of your course. DIR requires that you take your exam within six months of the last day of your course.

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