{"title":"ITSM","description":null,"products":[{"product_id":"artificial-intelligence-for-it-service-management-training","title":"Artificial Intelligence for IT Service Management Training","description":"\u003cdiv\u003e\u003cp\u003eLearn to enhance productivity by automating common IT Service Management (ITSM) tasks and leveraging AI for creating presentations, summarizing documents, and generating standards-compliant content. Gain insights into managing AI technology, platforms, threats, and risks. This 2-day course covers everything from the basics of AI to its strategic applications in ITSM, ensuring you are equipped to harness the full potential of AI in your organization.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eArtificial Intelligence for IT Service Management Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAfter-course coaching included\u003c\/li\u003e\n\u003cli\u003eImprove productivity by using AI to automate common ITSM tasks\u003c\/li\u003e\n\u003cli\u003eUse AI to assist in creating presentations, summarizing documents, etc.\u003c\/li\u003e\n\u003cli\u003eApply AI to create standards compliant content\u003c\/li\u003e\n\u003cli\u003eManage AI technology, platforms, threats, and risks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course assumes familiarity with ITIL, at the level of ITIL® 4 Foundation Training.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eAI for IT Service Management Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to AI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhat is AI?\u003c\/li\u003e\n\u003cli\u003eEvolution of AI\u003c\/li\u003e\n\u003cli\u003eApplications and Opportunities for GenAI (taxonomy)\u003c\/li\u003e\n\u003cli\u003eDemo\/Exercises - for your workplace; identify opportunities\u003c\/li\u003e\n\u003cli\u003eHow GenAI works – LLMs, Context Embedding, Image generation\u003c\/li\u003e\n\u003cli\u003eAI - Strengths, Weaknesses, Threats and Opportunities (“Hallucination”)\u003c\/li\u003e\n\u003cli\u003ePrebuilt vs custom\/tailored GenAI\u003c\/li\u003e\n\u003cli\u003ePros and cons of different AI platforms: Chat GPT, Gemini, Claud Sonnet; paid v free\u003c\/li\u003e\n\u003cli\u003eCase Study\/demo\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Using AI for ITSM Productivity\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA Taxonomy of Common ITSM Tasks\u003c\/li\u003e\n\u003cli\u003eAI for generic tasks\u003c\/li\u003e\n\u003cli\u003eAI for platform specific task\u003c\/li\u003e\n\u003cli\u003eAI for standards specific or compliant tasks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 3: AI for Operational Tasks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIncident Management\u003c\/li\u003e\n\u003cli\u003eService Request Management\u003c\/li\u003e\n\u003cli\u003eTeam Coordination\u003c\/li\u003e\n\u003cli\u003eDocumentation\u003c\/li\u003e\n\u003cli\u003eSecurity monitoring\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 4: AI for Strategic and Managerial tasks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eService Level Agreement (SLA) Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eMonitoring and ensuring compliance with SLAs.  \u003c\/li\u003e\n\u003cli\u003eReporting on SLA performance to stakeholders.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eChange Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003ePlanning and coordinating IT changes to minimize disruptions.  \u003c\/li\u003e\n\u003cli\u003eEnsuring changes are implemented smoothly and effectively.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eStakeholder Communication:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eCommunicating with users and other stakeholders about IT issues and service updates.  \u003c\/li\u003e\n\u003cli\u003eGathering feedback to improve IT services.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eVendor Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eManaging relationships with IT vendors and service providers.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eReporting:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eCreating reports on IT service performance for senior management.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003ePlanning:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003ePlanning for future IT needs.  \u003c\/li\u003e\n\u003cli\u003eBudget management.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cb\u003eRisk Management and Assessment\u003c\/b\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Deploying GenAI in your organization\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eManaging costs and risks AI\u003c\/li\u003e\n\u003cli\u003eAI security and leakage (of proprietary or confidential information)\u003c\/li\u003e\n\u003cli\u003eChoosing an AI platform\u003c\/li\u003e\n\u003cli\u003eMaintaining records of AI usage, and citing AI\u003c\/li\u003e\n\u003cli\u003eExercise: planning an AI pilot\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Future of GenAI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRapid evolution\u003c\/li\u003e\n\u003cli\u003eEmerging trends – multi-cloud, avoiding “lock-in”, avoiding “custom code”\u003c\/li\u003e\n\u003cli\u003eIntegration of GenAI with Data Warehouses\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"268A72US \/ 2026-08-31T09:00:00 \/ Herndon, VA","offer_id":47534201503963,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"267D28US \/ 2026-07-22T09:00:00 \/ Herndon, VA","offer_id":48216579408091,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"26BB46US \/ 2026-11-09T09:00:00 \/ Herndon, VA","offer_id":48216579440859,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"271B39US \/ 2027-01-25T09:00:00 \/ Herndon, VA","offer_id":48216579473627,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"274B09US \/ 2027-04-01T09:00:00 \/ Herndon, VA","offer_id":48531740590299,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true},{"title":"276B25US \/ 2027-06-01T09:00:00 \/ Herndon, VA","offer_id":48823753507035,"sku":"US-1299-IL","price":1640.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-service-portal-fundamentals-training","title":"ServiceNow Service Portal Fundamentals Training","description":"\u003cdiv\u003e\n\u003cp\u003eA Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience like what your users have come to expect.\u003c\/p\u003e\r\n\u003cp\u003eDuring this two-day interactive training course, you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance. \u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Service Portal Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eExplore all aspects of the Service Portal application\u003c\/li\u003e\n\u003cli\u003eLearn how to re-configure an existing portal\u003c\/li\u003e\n\u003cli\u003eReview the Service Portal framework\u003c\/li\u003e\n\u003cli\u003eDiscover the baseline Employee Center portal\u003c\/li\u003e\n\u003cli\u003eCreate new portals, themes, pages, and menus\u003c\/li\u003e\n\u003cli\u003eUnderstand how to use and create widgets\u003c\/li\u003e\n\u003cli\u003eRe-use existing portal components\u003c\/li\u003e\n\u003cli\u003eExplore using AI Search as the search engine in a Service Portal\u003c\/li\u003e\n\u003cli\u003eConfigure other aspects of the platform to enhance a Service Portal\u003c\/li\u003e\n\u003cli\u003eCreate a Guided Tour within a Service Portal\u003c\/li\u003e\n\u003cli\u003eDiscover the User Experience Analytics dashboard to better understand Service Portal usage metrics.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eCompletion of the ServiceNow Administration Fundamentals (SNAF) Training course with 6-plus months of hands-on administration experience.\u003c\/p\u003e\n\u003cp\u003eAlthough all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eScripting in ServiceNow\u003c\/li\u003e\n\u003cli\u003eAngularJS\u003c\/li\u003e\n\u003cli\u003eBootstrap\u003c\/li\u003e\n\u003cli\u003eCSS\u003c\/li\u003e\n\u003cli\u003eHTML\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eUpon completion of this course, learners will have the ability to enroll in the Service Portal Micro-Certification exam on \u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/pages\/servicenow\" rel=\"nofollow noopener\"\u003eNow Learning\u003c\/a\u003e. This is an open book, non-proctored, online exam. The exam contains less than 25 questions, and you will have 60 minutes to complete it.\u003c\/p\u003e\n\u003cp\u003eTo prepare for the exam, please refer to the \u003ca href=\"https:\/\/learning.servicenow.com\/lxp\/en\/credentials\/micro-certification-blueprint-service-portal?id=kb_article_view\u0026amp;sysparm_article=KB0011797\" rel=\"nofollow\"\u003eexam blueprint \u003c\/a\u003eand review what will be covered.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Service Portal Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1:  Service Portal overview \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis module covers the foundations of Service Portals in ServiceNow.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine Service Portal\u003c\/li\u003e\n\u003cli\u003eDiscuss reasons for building a Service Portal\u003c\/li\u003e\n\u003cli\u003eReview Service Portal administration and development duties\u003c\/li\u003e\n\u003cli\u003eDiscover the Employee Center portal\u003c\/li\u003e\n\u003cli\u003eExamine where to get Service Portal help\u003c\/li\u003e\n\u003cli\u003eExplore the Branding Editor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 1.5.1 – Explore your student instance\u003c\/li\u003e\n\u003cli\u003eLab 1.5.2 – Enable AI Search\u003c\/li\u003e\n\u003cli\u003eLab 1.5.3 – Use the Branding Editor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Create a Service Portal\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn how to create a new theme, portal, and page.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eReview the Service Portal framework\u003c\/li\u003e\n\u003cli\u003eCreate a new theme\u003c\/li\u003e\n\u003cli\u003eCreate a new Service Portal\u003c\/li\u003e\n\u003cli\u003eCreate a new page\u003c\/li\u003e\n\u003cli\u003eReview the Bootstrap framework\u003c\/li\u003e\n\u003cli\u003eExplore baseline pages\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 2.2.1 – Create a new theme and portal\u003c\/li\u003e\n\u003cli\u003eLab 2.2.2 – Include a custom font\u003c\/li\u003e\n\u003cli\u003eLab 2.3.1 – Create a new page\u003c\/li\u003e\n\u003cli\u003eLab 2.3.2 – Explore existing pages\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Widgets\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn how to use widgets on a page to provide your content. This module also includes a low-code overview on how to create a new widget.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine widgets and explore the baseline elements\u003c\/li\u003e\n\u003cli\u003eLearn how to use widgets\u003c\/li\u003e\n\u003cli\u003eClone existing widgets\u003c\/li\u003e\n\u003cli\u003eDevelop new widgets\u003c\/li\u003e\n\u003cli\u003eDiscover how to debug widgets\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 3.2.1 – Add widgets to a page\u003c\/li\u003e\n\u003cli\u003eLab 3.4.1 – Clone an existing widget\u003c\/li\u003e\n\u003cli\u003eLab 3.4.2 – Develop a custom footer widget\u003c\/li\u003e\n\u003cli\u003eLab 3.4.3 – Develop a custom widget with options\u003c\/li\u003e\n\u003cli\u003eLab 3.4.4 – Develop a modal widget\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Header Menus\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn how to create a new menu and how to include it in a Service Portal.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine a Header menu\u003c\/li\u003e\n\u003cli\u003eExplore menu items\u003c\/li\u003e\n\u003cli\u003eDiscuss nested menu Items\u003c\/li\u003e\n\u003cli\u003eReview the Mega Menu\u003c\/li\u003e\n\u003cli\u003eReview testing menu functionality\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 4.1.1 – Create a Header menu\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: AI Search\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn about the AI search capabilities within a portal.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine AI Search\u003c\/li\u003e\n\u003cli\u003eDiscover how to use AI Search\u003c\/li\u003e\n\u003cli\u003eExplain how to enable AI Search in your portal\u003c\/li\u003e\n\u003cli\u003eExamine the basics of configuring AI Search\u003c\/li\u003e\n\u003cli\u003eExplore external search sources\u003c\/li\u003e\n\u003cli\u003eReview AI Search analytics and reporting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 5.4.1 – Configure AI Search\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Service Portal extras\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn about Announcements, the User Experience Analytics dashboard, using User Criteria records to control user access within a portal, and Guided Tours.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDiscover the User Experience Analytics dashboard \u003c\/li\u003e\n\u003cli\u003eLearn about the Announcements widget\u003c\/li\u003e\n\u003cli\u003eDiscuss use of User Criteria records to control user access in a portal\u003c\/li\u003e\n\u003cli\u003eExplore Guided Tours for Service Portals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 6.4.1 – Announcements\u003c\/li\u003e\n\u003cli\u003eLab 6.4.2 – Create a dashboard page\u003c\/li\u003e\n\u003cli\u003eLab 6.4.3 – Create a Guided Tour\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"ServiceNow Service Portal Fundamentals Training","offer_id":48833433370843,"sku":"TT-2538","price":0.0,"currency_code":"USD","in_stock":true}]}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0691\/4143\/0491\/collections\/jag8XZSIWcppf96eeHnA_fb4a170b-42db-492c-9b17-15322cd4e9b4.webp?v=1780655684","url":"https:\/\/learningtreeinternational-dirinfosec-hhs.myshopify.com\/collections\/itsm.oembed","provider":"Learning Tree International","version":"1.0","type":"link"}