{"title":"ITIL®","description":null,"products":[{"product_id":"itil®-4-leader-digital-and-it-strategy-training","title":"ITIL® 4 Leader: Digital and IT Strategy Training","description":"\u003cdiv\u003e\u003cp\u003eDigital and IT Strategy Training is the final module to launch from the ITIL 4 certification scheme and completes the \u003cstrong\u003eITIL 4 Strategic Leader\u003c\/strong\u003e designation. This ITIL training adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategy level.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Leader: Digital and IT Strategy Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThe module enables IT and digital leaders to influence and drive strategic business decisions by helping them to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCreate an appropriate digital strategy aligned with the wider business goals.\u003c\/li\u003e\n\u003cli\u003eUnderstand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes, and even repurposing entire business models.\u003c\/li\u003e\n\u003cli\u003eExplore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing a new technology.\u003c\/li\u003e\n\u003cli\u003eDemonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities.\u003c\/li\u003e\n\u003cli\u003eUnderstand why organizations need to change the way they do business in markets disrupted by digital and information technology and relate this to the concepts of strategy that they will need to master as they make these changes.\u003c\/li\u003e\n\u003cli\u003eRelate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology.\u003c\/li\u003e\n\u003cli\u003eUnderstand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.\u003c\/li\u003e\n\u003cli\u003eUnderstand strategic approaches made possible by digital and information technology to achieve customer\/market relevance and operational excellence.\u003c\/li\u003e\n\u003cli\u003eUnderstand the risks and opportunities of Digital and IT Strategy.\u003c\/li\u003e\n\u003cli\u003eUnderstand the steps and techniques involved in defining and advocating for a Digital and IT Strategy\u003c\/li\u003e\n\u003cli\u003eUnderstand how to implement a Digital and IT Strategy.\u003c\/li\u003e\n\u003cli\u003eContinue learning and face new challenges with after-course one-on-one instructor coaching.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eTraining Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo take this ITIL framework module, candidates must hold either:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL 4 Foundation Certification\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOR\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eManaging Professional Certificate\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Strategic Leader Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eRelate the ITIL guiding principles to all aspects of Digital and IT Strategy:\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the key concepts:\n\u003cul\u003e\n\u003cli\u003eDigital Technology\u003c\/li\u003e\n\u003cli\u003eDigital Business\u003c\/li\u003e\n\u003cli\u003eDigital Organization\u003c\/li\u003e\n\u003cli\u003eDigitalization\u003c\/li\u003e\n\u003cli\u003eDigital Transformation\u003c\/li\u003e\n\u003cli\u003eBusiness Strategy\u003c\/li\u003e\n\u003cli\u003eBusiness Models\u003c\/li\u003e\n\u003cli\u003eDigital and IT Strategy\u003c\/li\u003e\n\u003cli\u003eProduct Management\u003c\/li\u003e\n\u003cli\u003eService Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eExplain the relationship between Digital and IT Strategy and the core components of the ITIL SVS\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eExplain environmental analysis in terms of external and internal analysis, covering PESTLE (Political, Economic, Social, Technological, Legal, Environmental) and the Four Dimensions of Service Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eShow how an organization's viability is related to how agile, resilient, lean, continuous, and co-creational it is\u003c\/li\u003e\n\u003cli\u003eKnow how to apply DITS in managing VUCA (Volatile, Uncertain, Complex, and Ambiguous) environments\u003c\/li\u003e\n\u003cli\u003eExplain and compare three levels of digital disruption\u003c\/li\u003e\n\u003cli\u003eShow how an organization's position in a particular market or industry is influenced by a number of factors\u003c\/li\u003e\n\u003cli\u003eUse a digital positioning tool to determine the appropriate position for a digital organization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Understand strategic approaches made possible by digital and information technology to achieve customer \/ market relevance and operational excellence\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eKnow how to apply different approaches to achieve customer\/market relevance\u003c\/li\u003e\n\u003cli\u003eKnow how to achieve operational excellence in the four dimensions of service management\u003c\/li\u003e\n\u003cli\u003eUnderstand the financial aspects of Digital and IT Strategy\u003c\/li\u003e\n\u003cli\u003eApply strategic approaches for digital organizations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Understand the risks and opportunities of Digital 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In this course, the service desk practice includes all four dimensions of service management, including organizations and people, information and technology, value streams and processes, and partners and suppliers.\u003c\/p\u003e\r\n\u003cp\u003eThis course is part of the ITIL Practice Manager Certification course series.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Practitioner: Service Desk Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this certification training, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDescribe and carry out the service desk practice.\u003c\/li\u003e\n\u003cli\u003eDefine practice success factors.\u003c\/li\u003e\n\u003cli\u003eProvision software tools.\u003c\/li\u003e\n\u003cli\u003eImplement automation for service success.\u003c\/li\u003e\n\u003cli\u003eConsult and advise on service partners and suppliers.\u003c\/li\u003e\n\u003cli\u003eInvolve service desk practices in all value streams where the service provider communicates with users.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eTraining Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAttendees must hold an active \u003cspan title=\"ITIL® 4 Foundation Training | Learning Tree\" rel=\"follow\"\u003eITIL 4 Foundation certification\u003c\/span\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn this certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL Service Desk exam via PeopleCert®’s online proctoring service.\u003c\/li\u003e\n\u003cli\u003eScore of 16\/20\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis course qualifies for \u003cspan title=\"PeopleCert’s Continuing Professional Development Program | Learning Tree\" rel=\"follow\"\u003ePeopleCert ITIL 4 Continuing Education credits\u003c\/span\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Service Desk Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Introduction to ITIL Service Desk Practice\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstanding the purpose and description of the ITIL Service Desk Practice\u003c\/li\u003e\n\u003cli\u003eFamiliarizing yourself with the common terms and concepts\u003c\/li\u003e\n\u003cli\u003eLearning the scope of the service desk practice area\u003c\/li\u003e\n\u003cli\u003eExplain practice success factors\u003c\/li\u003e\n\u003cli\u003eKey Metrics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Value Streams and Processes\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eProcesses to fulfill the purpose of the practice\u003c\/li\u003e\n\u003cli\u003eValue Stream Contribution\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Organizations and People\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eRoles, competencies and responsibilities\u003c\/li\u003e\n\u003cli\u003eOrganizational structure and teams\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Information and Technology\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eInformation exchange\u003c\/li\u003e\n\u003cli\u003eAutomation and tooling\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Partners and Suppliers\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003ePerforming service desk activities\u003c\/li\u003e\n\u003cli\u003eProvisioning of software tools\u003c\/li\u003e\n\u003cli\u003eConsulting and advisory\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Capability 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Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis \u003cstrong\u003eITIL 4 Foundation\u003c\/strong\u003e Training course is designed for professionals who want to adopt ITIL to improve service management. In this course, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam, learn about the end-to-end IT\/digital operating model, and use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.\u003c\/p\u003e\r\n\u003cp\u003eYou will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines, and recognize the importance of IT and business integration. The course includes instructor-guided or self-paced learning options, practice exams, prep questions, and additional resources. \u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Foundation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL 4 Foundation Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eInstructor-guided or self-paced learning options\u003c\/li\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL 4 Foundation exam\u003c\/li\u003e\n\u003cli\u003eTake2 exam re-sit\u003c\/li\u003e\n\u003cli\u003ePractice exams, prep questions, and additional resources\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL 4 Foundation course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe ITIL 4 end-to-end IT\/digital operating model.\u003c\/li\u003e\n\u003cli\u003eHow to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.\u003c\/li\u003e\n\u003cli\u003eThe impact of technology and IT teams in a broader business strategy.\u003c\/li\u003e\n\u003cli\u003ePrepare for and pass the ITIL 4 Foundation certification exam.\u003c\/li\u003e\n\u003cli\u003eIdentify opportunities to develop IT practices using ITIL guidelines.\u003c\/li\u003e\n\u003cli\u003eInteract with IT teams using ITIL 4 terminology and concepts.\u003c\/li\u003e\n\u003cli\u003eExplore the service value chain and IT service management practices.\u003c\/li\u003e\n\u003cli\u003eRecognize the importance of IT and business integration.\u003c\/li\u003e\n\u003cli\u003eContinue learning and face new challenges with after-course one-on-one instructor coaching.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eITIL 4 Foundation Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNo specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eITIL 4 Foundation Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn this certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL 4 Foundation exam via PeopleCert®’s online proctoring service.\u003c\/li\u003e\n\u003cli\u003eScore a 65% on the exam in 60 minutes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Foundation Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Service Management\u003c\/h4\u003e\n\u003cp\u003eThe following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eService Value System (SVS) and Service Value Chain \u003c\/li\u003e\n\u003cli\u003eOrganizations \u003c\/li\u003e\n\u003cli\u003eService Provisioning and Consumption \u003c\/li\u003e\n\u003cli\u003eCustomers, Users, Sponsors, and Other Stakeholders \u003c\/li\u003e\n\u003cli\u003eServices, Products, and Service Offerings \u003c\/li\u003e\n\u003cli\u003eService Relationships  \u003c\/li\u003e\n\u003cli\u003eValue, Outcomes, Costs, and Risks \u003c\/li\u003e\n\u003cli\u003eUtility and Warranty \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: The Four Dimensions\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eOrganizations and People\u003c\/li\u003e\n\u003cli\u003eInformation and Technology\u003c\/li\u003e\n\u003cli\u003ePartners and Suppliers\u003c\/li\u003e\n\u003cli\u003eValue Streams and Processes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: The Service Value System\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eOpportunity, Demand, and Value\u003c\/li\u003e\n\u003cli\u003eGuiding Principles\u003c\/li\u003e\n\u003cli\u003eGovernance\u003c\/li\u003e\n\u003cli\u003eITIL Practices\u003c\/li\u003e\n\u003cli\u003eContinual Improvement\u003c\/li\u003e\n\u003cli\u003eOrganizational Silos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: The Service Value Chain\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eComponents of the Service Value System (SVS): Plan, Improve, Engage, Design \u0026amp; Transition, Obtain \u0026amp; Build, Deliver \u0026amp; Support\u003c\/li\u003e\n\u003cli\u003eInputs of the SVS: Opportunities \u0026amp; Demand\u003c\/li\u003e\n\u003cli\u003eOutcome of the SVS: Value\u003c\/li\u003e\n\u003cli\u003eAddressing the Challenges of Silos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: The Seven Guiding Principles\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eFocus on Value\u003c\/li\u003e\n\u003cli\u003eStart Where You Are\u003c\/li\u003e\n\u003cli\u003eProgress Iteratively with Feedback\u003c\/li\u003e\n\u003cli\u003eCollaborate and Promote Visibility\u003c\/li\u003e\n\u003cli\u003eThink and Work Holistically\u003c\/li\u003e\n\u003cli\u003eKeep It Simple and Practical\u003c\/li\u003e\n\u003cli\u003eOptimize and Automate\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: ITIL Practices: Practice Overview and General Management Practices \u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003ePractices and Processes\u003c\/li\u003e\n\u003cli\u003eContinual Improvement\u003c\/li\u003e\n\u003cli\u003eInformation Security Management\u003c\/li\u003e\n\u003cli\u003eSupplier 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These are namely: ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.\u003c\/p\u003e\r\n\u003cp\u003eThis course is part of the ITIL Practice Manager Certification course series.\u003c\/p\u003e\r\n\u003cp\u003eITIL 4 Specialist: Plan, Implement and Control enables professionals to: \u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eDefine the key concepts, principles, values and challenges of ITIL 4’s five management practices \u003c\/li\u003e\r\n\u003cli\u003eEnsure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals \u003c\/li\u003e\r\n\u003cli\u003eIntegrate the practices in the organization’s value streams \u003c\/li\u003e\r\n\u003cli\u003eUnderstand the interfaces and synergies across these five practices \u003c\/li\u003e\r\n\u003cli\u003eApply metrics and practice success factors to improve performance \u003c\/li\u003e\r\n\u003cli\u003eMeasure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.\u003c\/li\u003e\r\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Specialist: Plan, Implement \u0026amp; Control Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eIn this course, you will receive:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOfficial course content and curriculum\u003c\/li\u003e\n\u003cli\u003ePeopleCert Exam Voucher included\u003c\/li\u003e\n\u003cli\u003eTake2 exam re-sit included (eligible on public events)\u003c\/li\u003e\n\u003cli\u003eAfter-course instructor coaching benefit included\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTraining Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan title=\"ITIL® 4 Foundation Training\" rel=\"follow noopener\" target=\"_blank\"\u003eITIL 4 Foundation\u003c\/span\u003e Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eExam Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e60 questions \u003c\/li\u003e\n\u003cli\u003eMultiple choice \u003c\/li\u003e\n\u003cli\u003e39 out of 60 marks required to pass (65%) \u003c\/li\u003e\n\u003cli\u003e90 minutes \u003c\/li\u003e\n\u003cli\u003eClosed book.   \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Renewal\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eStarting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Specialist: Plan, Implement and Control Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eChange Enablement (CE)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of CE\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of CE\u003c\/li\u003e\n\u003cli\u003eIntegrate CE in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of CE\u003c\/li\u003e\n\u003cli\u003eKnow how to position CE in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable CE\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in CE\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop CE\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003cb\u003e\u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eRelease Management (RM)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of RM\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of RM\u003c\/li\u003e\n\u003cli\u003eIntegrate RM in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of RM\u003c\/li\u003e\n\u003cli\u003eKnow how to position RM in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable RM\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in RM\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop RM\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eService Configuration Management (SCM)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of SCM\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of SCM\u003c\/li\u003e\n\u003cli\u003eIntegrate SCM in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of SCM\u003c\/li\u003e\n\u003cli\u003eKnow how to position SCM in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable SCM\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in SCM\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop 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This crossover exam fulfills a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Strategist: Direct, Plan, and Improve Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eApply the key concepts of Direct, Plan and Improve.\u003c\/li\u003e\n\u003cli\u003eUnderstand the scope of what is to be directed and\/or planned, and know how to use key principles and methods of direction and planning.\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of governance, risk and control know how to integrate the principles and methods into the service value system.\u003c\/li\u003e\n\u003cli\u003eUnderstand and know how to use the key principles and methods of continual improvement for all types of improvements.\u003c\/li\u003e\n\u003cli\u003eUnderstand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.\u003c\/li\u003e\n\u003cli\u003eUnderstand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.\u003c\/li\u003e\n\u003cli\u003eUnderstand and know how to direct, plan and improve value streams and practices.\u003c\/li\u003e\n\u003cli\u003eContinue learning and face new challenges with after-course one-on-one instructor coaching.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eTraining Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou must hold the ITIL 4 Foundation Certificate (see Learning Tree course 1199, ITIL® 4 Foundation Training).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option (eligible for public events). In the case of an unsuccessful result, you can retake the exam within six months of your first try.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL® 4 Strategist DPI Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Understand the Key Concepts of Direct, Plan \u0026amp; Improve (DPI)\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eDirection\u003c\/li\u003e\n\u003cli\u003ePlanning\u003c\/li\u003e\n\u003cli\u003eImprovement\u003c\/li\u003e\n\u003cli\u003eOperating Model\u003c\/li\u003e\n\u003cli\u003eMethods\u003c\/li\u003e\n\u003cli\u003eRisks\u003c\/li\u003e\n\u003cli\u003eScope of control\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Understand the Differences Between the Following Key Concepts\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eVision and Mission\u003c\/li\u003e\n\u003cli\u003eStrategy, Tactics and Operations\u003c\/li\u003e\n\u003cli\u003eGovernance, compliance and management\u003c\/li\u003e\n\u003cli\u003ePolicies, Controls and Guidelines\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Understand the Scope of What is to be Directed and\/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCascade goals and requirements\u003c\/li\u003e\n\u003cli\u003eDefine effective policies, controls and guidelines\u003c\/li\u003e\n\u003cli\u003ePlace decision-making authority at the correct level\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eThe role of risk and risk management in DPI\u003c\/li\u003e\n\u003cli\u003eHow governance impacts DPI\u003c\/li\u003e\n\u003cli\u003eEnsure that controls are sufficient, but not excessive\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUse the ITIL continual improvement model to improve the service value system or any part of the SVS\u003c\/li\u003e\n\u003cli\u003eIdentify assessment objectives, outputs, requirements and criteria\u003c\/li\u003e\n\u003cli\u003eSelect an appropriate assessment method for a particular situation\u003c\/li\u003e\n\u003cli\u003eDefine and prioritize desired outcomes of an improvement\u003c\/li\u003e\n\u003cli\u003eBuild, justify and advocate for a business case\u003c\/li\u003e\n\u003cli\u003eConduct improvement reviews and lesson learn analysis\u003c\/li\u003e\n\u003cli\u003eEmbed continual improvement at all levels of the SVS\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement\u003c\/h4\u003e\n\u003cp\u003eUnderstand the nature, scope and potential benefits of organizational change management\u003c\/p\u003e\n\u003cp\u003eKnow how to use the key principles and methods of Communication \u0026amp; 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These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.\u003c\/p\u003e\r\n\u003cp\u003eThis course is part of the ITIL Practice Manager Certification course series.\u003c\/p\u003e\r\n\u003cp\u003e\u003cem\u003eITIL 4 Specialist: Monitor, Support and Fulfil\u003c\/em\u003e enables professionals to:\u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eDefine the key concepts, principles, value and challenges of ITIL 4’s five management practices\u003c\/li\u003e\r\n\u003cli\u003eEnsure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals\u003c\/li\u003e\r\n\u003cli\u003eIntegrate the practices in the organization’s value streams\u003c\/li\u003e\r\n\u003cli\u003eUnderstand the interfaces and synergies across these five practices\u003c\/li\u003e\r\n\u003cli\u003eApply metrics 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4 Managing Professional Transition Certificate\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eExam Information\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e60 questions\u003c\/li\u003e\n\u003cli\u003eMultiple choice\u003c\/li\u003e\n\u003cli\u003e39 out of 60 marks required to pass (65%)\u003c\/li\u003e\n\u003cli\u003e90 minutes\u003c\/li\u003e\n\u003cli\u003eClosed book.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCertification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Specialist Monitor Support and Fulfill Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eIncident Management (INM)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of INM\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of INM\u003c\/li\u003e\n\u003cli\u003eIntegrate INM in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of INM\u003c\/li\u003e\n\u003cli\u003eKnow how to position INM in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable INM\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in INM\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop INM\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eService Desk (SD)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of SD\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of SD\u003c\/li\u003e\n\u003cli\u003eIntegrate SD in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of SD\u003c\/li\u003e\n\u003cli\u003eKnow how to position SD in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable SD\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in SD\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop SD\u003c\/li\u003e\n\u003cli\u003eUnderstand the recommendations for incident management success and how they are supported by the ITIL guiding principles\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eService Request Management (SRM)\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and describe key concepts of SRM\u003c\/li\u003e\n\u003cli\u003eDescribe the key inputs, outputs, and activities of the processes of SRM\u003c\/li\u003e\n\u003cli\u003eIntegrate SRM in the organization’s value streams\u003c\/li\u003e\n\u003cli\u003eDescribe the roles and competences of SRM\u003c\/li\u003e\n\u003cli\u003eKnow how to position SRM in the organizational structure\u003c\/li\u003e\n\u003cli\u003eExplain how information and technology support and enable SRM\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of partners and suppliers in SRM\u003c\/li\u003e\n\u003cli\u003eUnderstand how the ITIL capability model can be used to develop 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organizational design\u003c\/li\u003e\r\n\u003cli\u003eMonitor and review the work of teams that handle and resolve incidents\u003c\/li\u003e\r\n\u003cli\u003eCoordinate manual work with incidents, especially those involving multiple teams\u003c\/li\u003e\r\n\u003cli\u003eEnsure sufficient awareness of the incidents and their status across the organization\u003c\/li\u003e\r\n\u003cli\u003eConduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling procedures\u003c\/li\u003e\r\n\u003cli\u003eMeasure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.\u003c\/li\u003e\r\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Practitioner: Incident Management Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eIn this course, you will receive:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOfficial course content and curriculum\u003c\/li\u003e\n\u003cli\u003ePeopleCert Exam Voucher included\u003c\/li\u003e\n\u003cli\u003eTake2 exam re-sit included (eligible on public events)\u003c\/li\u003e\n\u003cli\u003eAfter-course instructor coaching benefit included\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTraining Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • Course 1199) or ITIL 4 Managing Professional Transition Certificate\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eExam Information\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e20 questions\u003c\/li\u003e\n\u003cli\u003eMultiple choice\u003c\/li\u003e\n\u003cli\u003e13 out of 20 marks required to pass (65%)\u003c\/li\u003e\n\u003cli\u003e30 minutes\u003c\/li\u003e\n\u003cli\u003eClosed book\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCertification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Incident Management Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eIntroduction to Incident Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the purpose and description of the ITIL Incident Management Practice\u003c\/li\u003e\n\u003cli\u003eFamiliarize yourself with the common terms and concepts\u003c\/li\u003e\n\u003cli\u003eLearn the scope of the Incident Management Practice Area\u003c\/li\u003e\n\u003cli\u003eExplain practice success factors\u003c\/li\u003e\n\u003cli\u003eIdentify key metrics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Value Streams and Processes\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eApply processes to fulfill the purpose of the practice\u003c\/li\u003e\n\u003cli\u003eAssess value stream contribution\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Organizations and People\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDefine roles, competencies, and responsibilities\u003c\/li\u003e\n\u003cli\u003eUnderstand organizational structure and teams\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Information and Technology\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFacilitate information exchange\u003c\/li\u003e\n\u003cli\u003eImplement automation and tooling\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Partners and Suppliers\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIdentify the dependencies of the practice on third parties\u003c\/li\u003e\n\u003cli\u003eRecognize how partners and suppliers can support the practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Capability Assessment and Development\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEvaluate the practice capability levels\u003c\/li\u003e\n\u003cli\u003eConduct capability self-assessment\u003c\/li\u003e\n\u003cli\u003eDevelop incident management capability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 7: Recommendations for Practice Success\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eNext Steps\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"269B42US \/ 2026-09-28T09:00:00 \/ Online","offer_id":47634347589851,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"268C82US \/ 2026-08-10T09:00:00 \/ Online","offer_id":48216578851035,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"26CA85US \/ 2026-12-07T09:00:00 \/ Online","offer_id":48216578916571,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"272A77US \/ 2027-02-08T09:00:00 \/ Online","offer_id":48230040994011,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"274A84US \/ 2027-04-13T09:00:00 \/ Online","offer_id":48588049121499,"sku":"US-5341-IL","price":716.0,"currency_code":"USD","in_stock":true}]},{"product_id":"itil®-4-practitioner-change-enablement-training","title":"ITIL® 4 Practitioner: Change Enablement Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe ITIL 4 Practitioner: Change Enablement practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.  \u003c\/p\u003e\r\n\u003cp\u003eThis practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work. \u003c\/p\u003e\r\n\u003cp\u003eThis course is part of the ITIL Practice Manager Certification course series.\u003c\/p\u003e\r\n\u003cp\u003eITIL 4 Practitioner: Change Enablement enables professionals to: \u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eEnsure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs \u003c\/li\u003e\r\n\u003cli\u003eMinimise the negative impacts of change \u003c\/li\u003e\r\n\u003cli\u003eBalance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope \u003c\/li\u003e\r\n\u003cli\u003eBe adaptive to meet the needs of various approaches to change development \u003c\/li\u003e\r\n\u003cli\u003eMeasure, assess and develop the Change Enablement practice capability in their organisation by using the ITIL Maturity Model \u003c\/li\u003e\r\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Practitioner: Change Enablement Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eIn this course, you will receive:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOfficial course content and curriculum\u003c\/li\u003e\n\u003cli\u003ePeopleCert Exam Voucher included\u003c\/li\u003e\n\u003cli\u003eTake2 exam re-sit included (eligible on public events)\u003c\/li\u003e\n\u003cli\u003eAfter-course instructor coaching benefit included\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTraining Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan title=\"ITIL® 4 Foundation Training\" rel=\"follow noopener\" target=\"_blank\"\u003eITIL 4 Foundation\u003c\/span\u003e Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eExam Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e20 questions \u003c\/li\u003e\n\u003cli\u003eMultiple choice \u003c\/li\u003e\n\u003cli\u003e13 out of 20 marks required to pass (65%) \u003c\/li\u003e\n\u003cli\u003e30 minutes \u003c\/li\u003e\n\u003cli\u003eClosed book.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Renewal\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eStarting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4: Change Enablement Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eIntroduction to Change enablement \u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:  \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the purpose and description of the ITIL Change Enablement Practice \u003c\/li\u003e\n\u003cli\u003eFamiliarize yourself with the common terms and concepts \u003c\/li\u003e\n\u003cli\u003eLearn the scope of the Change Enablement Practice Area \u003c\/li\u003e\n\u003cli\u003eExplain practice success factors \u003c\/li\u003e\n\u003cli\u003eIdentify key metrics \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Value Streams and Processes \u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:  \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eApply processes to fulfil the purpose of the practice \u003c\/li\u003e\n\u003cli\u003eAssess value stream contribution \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Organizations and People \u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:  \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDefine roles, competencies, and responsibilities \u003c\/li\u003e\n\u003cli\u003eUnderstand organizational structure and teams \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Information and Technology \u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:  \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFacilitate information exchange \u003c\/li\u003e\n\u003cli\u003eImplement automation and tooling \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Partners and Suppliers \u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:  \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIdentify the dependencies of the practice on third parties \u003c\/li\u003e\n\u003cli\u003eRecognize how partners and suppliers can support the practice \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Capability Assessment and Development \u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:  \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEvaluate the practice capability levels \u003c\/li\u003e\n\u003cli\u003eConduct capability self-assessment \u003c\/li\u003e\n\u003cli\u003eDevelop change enablement capability \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch4\u003eModule 7: Recommendations for Practice Success \u003c\/h4\u003e\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"268A73US \/ 2026-08-17T09:00:00 \/ Online","offer_id":47534207205595,"sku":"US-1302-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"267A72CN \/ 2026-07-27T09:00:00 \/ Online","offer_id":48216567972059,"sku":"US-1302-IL","price":716.0,"currency_code":"USD","in_stock":true},{"title":"26AA12CN \/ 2026-10-26T09:00:00 \/ 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products and services to keep up with the competition becomes critical. Organizations must greatly intensify their agility, speed, cost-effectiveness, and responsiveness to compete in this high-velocity environment.\u003c\/p\u003e\r\n\u003cp\u003eThis ITIL 4 Specialist: \u003cstrong\u003eHigh-Velocity IT\u003c\/strong\u003e (HVIT) course explores how digital organizations and digital operating models function in high-velocity environments. This module includes working practices such as Agile and Lean and technical practices and technologies such as Cloud, Automation, Continuous Integration, Continuous Delivery, and Automatic Testing, focusing on rapidly delivering higher quality products \u0026amp; services while maximizing business value.\u003c\/p\u003e\r\n\u003cp\u003eThe course prepares you for the ITIL 4 Specialist: High-Velocity IT exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Specialist: High-Velocity IT Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand how digital organizations and digital operating models function in high-velocity environments.\u003c\/li\u003e\n\u003cli\u003eUnderstand the digital product lifecycle in terms of the ITIL Operating Model.\u003c\/li\u003e\n\u003cli\u003eUnderstand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT.\u003c\/li\u003e\n\u003cli\u003eLearn about the high-velocity IT objectives, including valuable investments, fast development, resilient operations, value co-creation and assured conformance.\u003c\/li\u003e\n\u003cli\u003eFocus on rapid delivery of products \u0026amp; services to obtain maximum value.\u003c\/li\u003e\n\u003cli\u003eApply working practices such as Agile and Lean and technical practices and technologies such as The Cloud, Automation, and Automatic Testing.\u003c\/li\u003e\n\u003cli\u003eContinue learning and face new challenges with after-course one-on-one instructor coaching.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eTraining Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eMust hold the ITIL 4® Foundation Certificate (see Learning Tree's course 1199, ITIL® 4 Foundation Training)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWouldn’t you like to sit your exam knowing you could have another shot if the outcome is unexpected? With Learning Tree, now you can!\u003c\/p\u003e\n\u003cp\u003eThis Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eHigh-Velocity IT Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT\u003c\/h4\u003e\n\u003cp\u003eUnderstand the following terms:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDigital organization\u003c\/li\u003e\n\u003cli\u003eHigh-velocity IT\u003c\/li\u003e\n\u003cli\u003eDigital transformation\u003c\/li\u003e\n\u003cli\u003eIT transformation\u003c\/li\u003e\n\u003cli\u003eDigital product\u003c\/li\u003e\n\u003cli\u003eDigital technology\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eUnderstand when the transformation to high-velocity IT is desirable and feasible\u003c\/p\u003e\n\u003cp\u003eUnderstand the five objectives associated with digital products to achieve:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eValuable investments – strategically innovative and effective application of IT\u003c\/li\u003e\n\u003cli\u003eFast development - quick realization and delivery of IT services and IT-related products\u003c\/li\u003e\n\u003cli\u003eResilient operations - highly resilient IT services and IT-related products\u003c\/li\u003e\n\u003cli\u003eCo-created value - effective interactions between the service provider and consumer\u003c\/li\u003e\n\u003cli\u003eAssured conformance - to governance, risk and compliance requirements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Understand the digital product lifecycle in terms of the ITIL ‘operating model’\u003c\/h4\u003e\n\u003cp\u003eUnderstand how high-velocity IT relates to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe four dimensions of service management\u003c\/li\u003e\n\u003cli\u003eThe ITIL service value system\u003c\/li\u003e\n\u003cli\u003eThe service value chain\u003c\/li\u003e\n\u003cli\u003eThe digital product lifecycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT\u003c\/h4\u003e\n\u003cp\u003eUnderstand the following principles, models, and concepts:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEthics\u003c\/li\u003e\n\u003cli\u003eSafety culture, Lean culture, Toyota Kata\u003c\/li\u003e\n\u003cli\u003eLean \/ Agile \/ Resilient \/ Continuous\u003c\/li\u003e\n\u003cli\u003eService-dominant logic\u003c\/li\u003e\n\u003cli\u003eDesign thinking\u003c\/li\u003e\n\u003cli\u003eComplexity thinking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eKnow how to use the following principles, models, and concepts:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEthics\u003c\/li\u003e\n\u003cli\u003eSafety culture\u003c\/li\u003e\n\u003cli\u003eLean culture\u003c\/li\u003e\n\u003cli\u003eToyota Kata\u003c\/li\u003e\n\u003cli\u003eLean \/ Agile \/ Resilient \/ Continuous\u003c\/li\u003e\n\u003cli\u003eService-dominant logic\u003c\/li\u003e\n\u003cli\u003eDesign thinking\u003c\/li\u003e\n\u003cli\u003eComplexity thinking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTo contribute to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHelp get customers’ jobs done\u003c\/li\u003e\n\u003cli\u003eTrust and be trusted\u003c\/li\u003e\n\u003cli\u003eContinually raise the bar\u003c\/li\u003e\n\u003cli\u003eAccept ambiguity and uncertainty\u003c\/li\u003e\n\u003cli\u003eCommit to continual learning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Know how to contribute to achieving value with digital products\u003c\/h4\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003eQualifying value\u003c\/li\u003e\n\u003cli\u003eWorking with tools\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\u003c\/div\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments and the references below which refer to the practices guidance\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003ePortfolio management\u003c\/li\u003e\n\u003cli\u003eRelationship management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Know how the service provider ensures fast development is achieved. Know how to use the following practices to contribute to achieving fast development\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eArchitecture management\u003c\/li\u003e\n\u003cli\u003eBusiness analysis\u003c\/li\u003e\n\u003cli\u003eService validation and testing\u003c\/li\u003e\n\u003cli\u003eSoftware development and management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 7: Know how the service provider ensures resilient operations are achieved. Know how to use the following practices to contribute to achieving resilient operations:\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eAvailability management\u003c\/li\u003e\n\u003cli\u003eCapacity and performance management\u003c\/li\u003e\n\u003cli\u003eMonitoring and event management\u003c\/li\u003e\n\u003cli\u003eProblem management\u003c\/li\u003e\n\u003cli\u003eService continuity management\u003c\/li\u003e\n\u003cli\u003eInfrastructure and platform management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 8: Know how the service provider ensures co-created value is achieved. 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It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.\u003c\/p\u003e\r\n\u003cp\u003eThis course is part of the ITIL Practice Manager Certification course series.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Specialist: Create, Deliver, and Support Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL 4 Specialist course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlan and build a service value stream to create, deliver and support service.\u003c\/li\u003e\n\u003cli\u003eIdentify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams.\u003c\/li\u003e\n\u003cli\u003eCreate, deliver, and support services.\u003c\/li\u003e\n\u003cli\u003ePractice exams, prep questions, and additional resources are included.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eITIL 4 Specialist Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material. 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It focuses on the conversion of demand into value via IT-enabled services. \u003c\/p\u003e\r\n\u003cp\u003eIt covers critical topics such as SLA (Service Level Agreements) design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. In addition, it will provide you with the tools to increase stakeholder satisfaction, which is integral to business success in the current competitive landscape.\u003c\/p\u003e\r\n\u003cp\u003eThe course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Specialist: Drive Stakeholder Value Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUnderstand all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including essential CX, UX, and journey mapping concepts.\u003c\/p\u003e\n\u003cp\u003eApply practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eTraining Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eMust hold the ITIL 4® Foundation Certificate (see Learning Tree Course 1199, ITIL® 4 Foundation Training)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWouldn’t you like to sit your exam knowing you could have another shot if the outcome is unexpected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eDrive Stakeholder Value Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 1: Understand how customer journeys are designed\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the concept of the customer journey\u003c\/li\u003e\n\u003cli\u003eUnderstand the ways of designing and improving customer journeys\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 2: Know how to target markets and stakeholders\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the characteristics of markets\u003c\/li\u003e\n\u003cli\u003eUnderstand marketing activities and techniques\u003c\/li\u003e\n\u003cli\u003eKnow how to describe customer needs and internal and external factors that affect these\u003c\/li\u003e\n\u003cli\u003eKnow how to identify service providers and explain their value propositions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 3: Know how to foster stakeholder relationships\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the concepts of mutual readiness and maturity\u003c\/li\u003e\n\u003cli\u003eUnderstand the different supplier and partner relationship types and how these are managed\u003c\/li\u003e\n\u003cli\u003eKnow how to develop customer relationships\u003c\/li\u003e\n\u003cli\u003eKnow how to analyze customer needs\u003c\/li\u003e\n\u003cli\u003eKnow how to use communication and collaboration activities and techniques\u003c\/li\u003e\n\u003cli\u003eKnow how the relationship management practice can be applied to enable and contribute to fostering relationships (the relationship management practice)\u003c\/li\u003e\n\u003cli\u003eKnow how the supplier management practice can be applied to enable and contribute to supplier and partner relationships management (the supplier management practice)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 4: Know how to shape demand and define service offerings\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand methods for designing digital service experiences based on value-driven, data-driven, and user-centered service design\u003c\/li\u003e\n\u003cli\u003eUnderstand approaches for selling and obtaining service offerings\u003c\/li\u003e\n\u003cli\u003eKnow how to capture, influence, and manage demand and opportunities\u003c\/li\u003e\n\u003cli\u003eKnow how to collect, specify, and prioritize requirements from a diverse range of stakeholders\u003c\/li\u003e\n\u003cli\u003eKnow how the Business analysis practice can be applied to enable and contribute to requirement management and service design (the business analysis)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 5: Know how to align expectations and agree details of services\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eKnow how to plan for value co-creation\u003c\/li\u003e\n\u003cli\u003eKnow how to negotiate and agree on service utility, warranty, and experience\u003c\/li\u003e\n\u003cli\u003eKnow how the Service level management practice can be applied to enable and contribute to service expectation management (the service level management practice)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 6: Know how to onboard and offboard customers and users\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand key transition, onboarding, and offboarding activities\u003c\/li\u003e\n\u003cli\u003eUnderstand the ways of relating with users and fostering user relationships\u003c\/li\u003e\n\u003cli\u003eUnderstand how users are authorized and entitled to services\u003c\/li\u003e\n\u003cli\u003eUnderstand different approaches to the mutual elevation of the customer, user, and service provider capabilities\u003c\/li\u003e\n\u003cli\u003eKnow how to prepare onboarding and offboarding plans\u003c\/li\u003e\n\u003cli\u003eKnow how to develop user engagement and delivery channels\u003c\/li\u003e\n\u003cli\u003eKnow how the Service Catalogue management practice can be applied to enable and contribute to offering user services (the service catalog management practice\u003c\/li\u003e\n\u003cli\u003eKnow how the Service Desk practice can be applied to enable and contribute to user engagement\u003c\/li\u003e\n\u003cli\u003eUnderstand how users can request services\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 7: Know how to act together to ensure continual value co-creation (service consumption \/ provisioning)\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand methods for triaging user requests\u003c\/li\u003e\n\u003cli\u003eUnderstand the concept of user communities\u003c\/li\u003e\n\u003cli\u003eUnderstand methods for encouraging and managing customer and user feedback\u003c\/li\u003e\n\u003cli\u003eKnow how to foster a service mindset (attitude, behavior, and culture)\u003c\/li\u003e\n\u003cli\u003eKnow how to use different approaches to the provision of user services\u003c\/li\u003e\n\u003cli\u003eKnow how to seize and deal with customer and user ‘moments of truth’\u003c\/li\u003e\n\u003cli\u003eKnow how the Service request management practice can be applied to enable and contribute to service usage (the service request management practice)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eModule 8: Know how to realize and validate service value\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand methods for measuring service usage and customer and user experience and satisfaction\u003c\/li\u003e\n\u003cli\u003eUnderstand methods to track and monitor service value (outcome, risk, cost, and resources)\u003c\/li\u003e\n\u003cli\u003eUnderstand different types of reporting of service outcome and performance\u003c\/li\u003e\n\u003cli\u003eUnderstand charging mechanisms\u003c\/li\u003e\n\u003cli\u003eKnow how to assess service value realization\u003c\/li\u003e\n\u003cli\u003eKnow how to prepare to evaluate and improve the customer journey\u003c\/li\u003e\n\u003cli\u003eKnow how the Portfolio management practice can be applied to enable and contribute to service value realization (9.5.5, the portfolio management practice)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"269A65US \/ 2026-09-23T09:00:00 \/ Herndon, VA","offer_id":47621794005211,"sku":"US-1283-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"268C78US \/ 2026-08-19T09:00:00 \/ Herndon, VA","offer_id":48216580817115,"sku":"US-1283-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26AA99US \/ 2026-10-21T09:00:00 \/ Herndon, VA","offer_id":48216580849883,"sku":"US-1283-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26CA77US \/ 2026-12-09T09:00:00 \/ Herndon, VA","offer_id":48216580882651,"sku":"US-1283-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"272A66US \/ 2027-02-17T09:00:00 \/ Herndon, VA","offer_id":48270711390427,"sku":"US-1283-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"274A75US \/ 2027-04-21T09:00:00 \/ Herndon, VA","offer_id":48619725750491,"sku":"US-1283-IL","price":2228.0,"currency_code":"USD","in_stock":true}]},{"product_id":"itil®-4-specialist-collaborate-assure-and-improve-training","title":"ITIL® 4 Specialist: Collaborate, Assure and Improve Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis course is for anyone who is preparing to sit the ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) examination. The aim is to provide you with an understanding of the key concepts, principles, value and challenges of the five practices that make up the ITIL® 4 Specialist: Collaborate, Assure and Improve course. These practices are:\u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eRelationship management\u003c\/li\u003e\r\n\u003cli\u003eSupplier management\u003c\/li\u003e\r\n\u003cli\u003eService level management\u003c\/li\u003e\r\n\u003cli\u003eContinual improvement\u003c\/li\u003e\r\n\u003cli\u003eInformation security management\u003c\/li\u003e\r\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® 4 Specialist: Collaborate, Assure and Improve Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eIn this course, you will learn:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe key concepts of the CAI practices\u003c\/li\u003e\n\u003cli\u003eThe processes of the CAI practices\u003c\/li\u003e\n\u003cli\u003eThe roles and competencies of the CAI practices\u003c\/li\u003e\n\u003cli\u003eHow information and technology support and enable the CAI practices\u003c\/li\u003e\n\u003cli\u003eThe role of partners and suppliers in the CAI practices\u003c\/li\u003e\n\u003cli\u003eHow the ITIL capability model can be used to develop the CAI practices\u003c\/li\u003e\n\u003cli\u003eRecommendations for succeeding in the CAI practices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTraining Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eNecessary Preparation\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eNone\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eExam Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e60 questions\u003c\/li\u003e\n\u003cli\u003eMultiple choice\u003c\/li\u003e\n\u003cli\u003e39 out of 60 marks required to pass (65%)\u003c\/li\u003e\n\u003cli\u003e90 minutes\u003c\/li\u003e\n\u003cli\u003eClosed book.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCertification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL 4 Specialist: CAI Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eRelationship Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEstablish a common approach to relationships and relationship management that can be adopted and followed across the organisation  \u003c\/li\u003e\n\u003cli\u003eEnsure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers\u003c\/li\u003e\n\u003cli\u003ePromote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation\u003c\/li\u003e\n\u003cli\u003eIdentify and manage stakeholders and their interests\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.\u003cb\u003e\u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eSupplier Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships\u003c\/li\u003e\n\u003cli\u003eMaintain a single point of control on active and planned supplier contracts and services\u003c\/li\u003e\n\u003cli\u003eDefine strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled\u003c\/li\u003e\n\u003cli\u003eImprove customer satisfaction and loyalty\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Supplier Management practice capability in their organisation by using the ITIL Maturity Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eService Level Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSet and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides\u003c\/li\u003e\n\u003cli\u003eMonitor and evaluate the actual service quality and continual improvement of the services and agreements\u003c\/li\u003e\n\u003cli\u003eTranslate stakeholder expectations and needs into metrics, then organize and manage the resources appropriately\u003c\/li\u003e\n\u003cli\u003eManage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA)\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Service Level Management practice capability in their organization by using the ITIL Maturity Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eContinual Improvement\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAdapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS)\u003c\/li\u003e\n\u003cli\u003eEnhance product and service quality, reliability and responsiveness\u003c\/li\u003e\n\u003cli\u003eImprove their overall capabilities to deliver and manage services efficiently\u003c\/li\u003e\n\u003cli\u003eDevelop an organizational culture of engagement, empowerment and innovation\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Continual Improvement practice capability in their organization by using the ITIL Maturity Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eInformation Security Management\u003c\/h4\u003e\n\u003cp\u003eIn this module, you will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure in conjunction with other ITIL Practices that an organization’s products and services meet the required level of information security for all involved parties \u003c\/li\u003e\n\u003cli\u003eProtect the technology and data assets crucial for the organization’s operations, including from loss of reputation and financial consequences\u003c\/li\u003e\n\u003cli\u003eProtect the organization, its employees and its customers from cyber crime\u003c\/li\u003e\n\u003cli\u003eProvide a clear picture of information security threats and vulnerabilities\u003c\/li\u003e\n\u003cli\u003eMeasure, assess and develop the Information Security Management practice capability in their organization by using the ITIL Maturity Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"269A83US \/ 2026-09-09T09:00:00 \/ Herndon, VA","offer_id":47572781007067,"sku":"US-1340-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26CB11US \/ 2026-12-09T09:00:00 \/ Herndon, VA","offer_id":48216579080411,"sku":"US-1340-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"276B31US \/ 2027-06-02T09:00:00 \/ Herndon, VA","offer_id":48825880183003,"sku":"US-1340-IL","price":2228.0,"currency_code":"USD","in_stock":true}]},{"product_id":"itil®-5-foundation-training","title":"ITIL® (Version 5) Foundation Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis ITIL® (Version 5) Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL (Version 5) Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end‑to‑end digital operating model.\u003c\/p\u003e\r\n\u003cp\u003eIn this course, you will explore value co‑creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practices, identify opportunities to enhance organizational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® (Version 5) Foundation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL (Version 5) Foundation Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL (Version 5) Foundation Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (public schedule enrollments)\u003c\/li\u003e\n\u003cli\u003e1 Mock Exam\u003c\/li\u003e\n\u003cli\u003eTake2 Exam Re-Take Option\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL (Version 5) Foundation course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eThe ITIL (Version 5) end-to-end IT\/digital operating model\u003c\/li\u003e\n\u003cli\u003eHow to use the ITIL (Version 5) model to create, deliver, and continuously improve tech-enabled products and services\u003c\/li\u003e\n\u003cli\u003eThe impact of technology and IT teams in a broader business strategy\u003c\/li\u003e\n\u003cli\u003ePrepare for and pass the ITIL (Version 5) Foundation certification exam\u003c\/li\u003e\n\u003cli\u003eIdentify opportunities to develop IT practices using ITIL guidelines\u003c\/li\u003e\n\u003cli\u003eInteract with IT teams using ITIL (Version 5) terminology and concepts\u003c\/li\u003e\n\u003cli\u003eExplore the service value chain and IT service management practices\u003c\/li\u003e\n\u003cli\u003eRecognize the importance of IT and business integration\u003c\/li\u003e\n\u003cli\u003eContinue learning and face new challenges with after-course one-on-one instructor coaching\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL (Version 5) Foundation Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNo specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL (Version 5) Foundation Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn this certification, you must:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eSit for the ITIL (Version 5) Foundation exam via PeopleCert®’s online proctoring service\u003c\/li\u003e\n\u003cli\u003e26\/40 correct multiple choice questions (65%)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL (Version 5) Foundation Training Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Service Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThe following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eService Value System (SVS) and Service Value Chain\u003c\/li\u003e\n\u003cli\u003eOrganizations\u003c\/li\u003e\n\u003cli\u003eService Provisioning and Consumption\u003c\/li\u003e\n\u003cli\u003eCustomers, Users, Sponsors, and Other Stakeholders\u003c\/li\u003e\n\u003cli\u003eServices, Products, and Service Offerings\u003c\/li\u003e\n\u003cli\u003eService Relationships\u003c\/li\u003e\n\u003cli\u003eValue, Outcomes, Costs, and Risks\u003c\/li\u003e\n\u003cli\u003eUtility and Warranty\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Key ITIL Concepts \u0026amp; Definitions\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDigital products and services\u003c\/li\u003e\n\u003cli\u003eProduct and Service Lifecycle activities\u003c\/li\u003e\n\u003cli\u003eValue, outcomes, costs, risks, utility, warranty, sustainability, experience\u003c\/li\u003e\n\u003cli\u003eService relationships, service offerings, service actions, interactions, journeys\u003c\/li\u003e\n\u003cli\u003eRoles: provider, consumer, customer, user, sponsor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: The ITIL Four Dimensions\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOrganizations and people\u003c\/li\u003e\n\u003cli\u003eInformation and technology\u003c\/li\u003e\n\u003cli\u003ePartners and suppliers\u003c\/li\u003e\n\u003cli\u003eValue streams and processes\u003c\/li\u003e\n\u003cli\u003eInternal and external influencing factors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: The ITIL Product \u0026amp; Service Lifecycle\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePurpose of the lifecycle\u003c\/li\u003e\n\u003cli\u003eDiscover, design, acquire, build, transition, operate, deliver, support\u003c\/li\u003e\n\u003cli\u003eIterative, non‑linear use of lifecycle activities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: The ITIL Value System (ITIL VS)\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eGuiding principles\u003c\/li\u003e\n\u003cli\u003eGovernance\u003c\/li\u003e\n\u003cli\u003eValue chain\u003c\/li\u003e\n\u003cli\u003eManagement practices\u003c\/li\u003e\n\u003cli\u003eContinual improvement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: The ITIL Guiding Principles\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eFocus on value\u003c\/li\u003e\n\u003cli\u003eStart where you are\u003c\/li\u003e\n\u003cli\u003eProgress iteratively with feedback\u003c\/li\u003e\n\u003cli\u003eCollaborate and promote visibility\u003c\/li\u003e\n\u003cli\u003eThink and work holistically\u003c\/li\u003e\n\u003cli\u003eKeep it simple and practical\u003c\/li\u003e\n\u003cli\u003eOptimize and automate\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Governance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePurpose of governance\u003c\/li\u003e\n\u003cli\u003eGovernance activities: evaluate, direct, monitor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Value Chain Activities\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eValue chain definition and purpose\u003c\/li\u003e\n\u003cli\u003eKey activity success metrics\u003c\/li\u003e\n\u003cli\u003eConcepts such as incidents, events, problems, errors, reliability, observability, CI\/CD, service requests\u003c\/li\u003e\n\u003cli\u003eOperating models\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Management Practices\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePurpose and structure of ITIL management practices\u003c\/li\u003e\n\u003cli\u003ePractice groups and their organizational role\u003c\/li\u003e\n\u003cli\u003eMetrics and critical success factors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: Continual Improvement\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eContinual Improvement Model (seven steps)\u003c\/li\u003e\n\u003cli\u003eRole of continual improvement in the value system\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 10: Value Streams\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eCore and enabling value streams\u003c\/li\u003e\n\u003cli\u003eValue stream mapping and management\u003c\/li\u003e\n\u003cli\u003eElements of a value stream map\u003c\/li\u003e\n\u003cli\u003eComplexity thinking and workflow optimization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 11: ITIL \u0026amp; AI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAI, GenAI, Agentic AI, AI maturity\u003c\/li\u003e\n\u003cli\u003eAI support across lifecycle activities\u003c\/li\u003e\n\u003cli\u003eAI use within value chain activities\u003c\/li\u003e\n\u003cli\u003eAI governance and capability model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 12: ITIL \u0026amp; Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eITIL and DevOps\u003c\/li\u003e\n\u003cli\u003eITIL and PRINCE2\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"266D01US \/ 2026-06-08T09:00:00 \/ Herndon, VA","offer_id":48185894109403,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"266D02US \/ 2026-06-29T09:00:00 \/ Online","offer_id":48185894142171,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"267C95US \/ 2026-07-20T09:00:00 \/ Herndon, VA","offer_id":48185894174939,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"268A66CN \/ 2026-08-10T09:00:00 \/ Ottawa","offer_id":48185894207707,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"268C66US \/ 2026-08-31T09:00:00 \/ Austin","offer_id":48185894240475,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"269C12US \/ 2026-09-21T09:00:00 \/ New York","offer_id":48185894273243,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"26AA37US \/ 2026-10-13T09:00:00 \/ Herndon, VA","offer_id":48185894306011,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"26BA01CN \/ 2026-11-02T09:00:00 \/ Ottawa","offer_id":48185894338779,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"26BA31US \/ 2026-11-23T09:00:00 \/ Austin","offer_id":48185894371547,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"26CA32US \/ 2026-12-14T09:00:00 \/ New York","offer_id":48185894404315,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"271A01CN \/ 2027-01-25T09:00:00 \/ Ottawa","offer_id":48185894437083,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"271A29US \/ 2027-01-04T09:00:00 \/ Herndon, VA","offer_id":48185894469851,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"272A20US \/ 2027-02-16T09:00:00 \/ Austin","offer_id":48266090938587,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"273A26US \/ 2027-03-08T09:00:00 \/ New York","offer_id":48329826992347,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"273A27US \/ 2027-03-30T09:00:00 \/ Herndon, VA","offer_id":48523463786715,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"274A01CN \/ 2027-04-19T09:00:00 \/ Ottawa","offer_id":48612316086491,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"275A24US \/ 2027-05-10T09:00:00 \/ Austin","offer_id":48758112813275,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"276A21US \/ 2027-06-01T09:00:00 \/ New York","offer_id":48823757701339,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"269D17US \/ 2026-09-28T09:00:00 \/ Online","offer_id":48837148115163,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"269D18US \/ 2026-09-14T09:00:00 \/ Online","offer_id":48837148147931,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"269D19US \/ 2026-09-08T09:00:00 \/ Online","offer_id":48837148180699,"sku":"US-1380-IL","price":2012.0,"currency_code":"USD","in_stock":true}]},{"product_id":"itil®-experience-version-5-certification-training","title":"ITIL® Experience (Version 5) Certification Training","description":"\u003cdiv\u003e\u003cp\u003eThe ITIL Experience (Version 5) course provides learners with the guidance needed to design, evaluate, and improve digital experiences across the ITIL Product and Service Lifecycle. Participants learn how experiences influence value co‑creation, trust, and outcomes, and how organizations can govern and improve experience without disrupting delivery or operations.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® Experience (Version 5) Certification Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL Experience (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL Experience (Version 5) Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Experience (Version 5) course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore concepts of digital experience and experience value\u003c\/li\u003e\n\u003cli\u003eHow experience integrates with the ITIL Product and Service Lifecycle\u003c\/li\u003e\n\u003cli\u003eHow lifecycle activities influence experience outcomes\u003c\/li\u003e\n\u003cli\u003eExperience governance, signals, and continual improvement\u003c\/li\u003e\n\u003cli\u003eHow ITIL integrates experience thinking with DevOps, AI, and project management\u003c\/li\u003e\n\u003cli\u003eHow to prepare for and pass the ITIL® Experience certification exam\u003cstrong\u003e \u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Experience (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification. \u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Experience (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL Experience (Version 5) certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL Experience (Version 5) exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Experience (Version 5) Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: ITIL Concepts and the Foundations of Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Key ITIL concepts, guiding principles, and the ITIL Value System\u003cbr\u003e• Digital products, digital services, and the Product and Service Lifecycle\u003cbr\u003e• Experience as a human response to interactions and outcomes\u003cbr\u003e• Anticipation, perception, and evaluation in experience management\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Experience Stakeholders and Tensions\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Consumer and provider roles in experience management\u003cbr\u003e• Users, customers, and sponsors and their differing expectations\u003cbr\u003e• Provider roles and experience responsibilities\u003cbr\u003e• Common experience tensions and their impact on trust and engagement\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Experience and the ITIL Four Dimensions\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• How experience is shaped across organizations and people\u003cbr\u003e• Experience considerations in information and technology\u003cbr\u003e• Experience impacts of partners and suppliers\u003cbr\u003e• Using the Four Dimensions as a governance lens for experience improvement\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Experience in the Product and Service Lifecycle\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Experience moments across lifecycle activities\u003cbr\u003e• Functional versus relational interactions\u003cbr\u003e• Identifying experience friction and broken expectations\u003cbr\u003e• Mapping stakeholder trust requirements across journeys\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Capturing Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Experience signals, evidence, and quality indicators\u003cbr\u003e• Quantitative and qualitative experience data\u003cbr\u003e• Direct, indirect, and synthetic capture techniques\u003cbr\u003e• Trustworthiness and coherence of experience evidence\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Service Relationships and Journeys\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Service relationships and agreements from an experience perspective\u003cbr\u003e• Service journeys across consumer and provider roles\u003cbr\u003e• Journey stages and experience touchpoints\u003cbr\u003e• Practical implications for experience design\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Digital Experience 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Transition (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL Management Professional Transition (Version 5) Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Management Professional Transition (Version 5) course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and apply the ITIL Product and Service Lifecycle model and lifecycle management activities\u003c\/li\u003e\n\u003cli\u003eInterpret and improve digital service experience using ITIL Experience concepts (experience capture, measurement, governance, and improvement)\u003c\/li\u003e\n\u003cli\u003eUnderstand ITIL Transformation guidance for changing how work is performed while balancing governance, execution, and learning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Management Professional Transition (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAttendees must hold ITIL 4 Managing Professional or ITIL v3 Expert designation.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Management Professional Transition (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL Managing Professional Transition – Product, Service, Experience (Version 5) examination is intended to assess whether candidates can demonstrate sufficient understanding and application of the ITIL key concepts to be awarded the ITIL Managing Professional Transition (Version 5) qualification. To be eligible to sit this exam candidates must be an ITIL 4 Managing Professional or an ITIL v3 Expert. To be awarded the ITIL Managing Professional (Version 5) designation, candidates need to successfully pass the ITIL® Transformation (Version 5) exam too.\u003c\/p\u003e\n\u003cp\u003eThe ITIL Managing Professional Transition – Product, Service, Experience (Version 5) examination is open book, 120 minutes in length, and requires 42 correct marks out of 60 to pass.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Managing Professional Transition Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to ITIL Product, Service, and Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEvolution of ITIL: from IT Service Management to Digital Product and Service Management\u003c\/li\u003e\n\u003cli\u003eDigital products vs. digital services: definitions, relationships, and value creation\u003c\/li\u003e\n\u003cli\u003eService offerings and how value is realized through outcomes, not outputs\u003c\/li\u003e\n\u003cli\u003eValue, costs, risks, and value co‑creation\u003c\/li\u003e\n\u003cli\u003eITIL Guiding Principles and the ITIL Value System\u003c\/li\u003e\n\u003cli\u003eIntroduction to the ITIL Product and Service Lifecycle Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: The ITIL Product and Service Lifecycle – Core Activities\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLifecycle management as non‑linear, context‑driven activities\u003c\/li\u003e\n\u003cli\u003eProduct vendor vs. service provider perspectives\u003c\/li\u003e\n\u003cli\u003eLifecycle integration, value streams, and operating models\u003c\/li\u003e\n\u003cli\u003eRoles, responsibilities, and service relationships\u003c\/li\u003e\n\u003cli\u003eService journey and experience touchpoints\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Lifecycle Activities in Practice \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePurpose and key concepts\u003c\/li\u003e\n\u003cli\u003eTypical inputs, outputs, roles, and success factors\u003c\/li\u003e\n\u003cli\u003eMetrics and practical recommendations\u003c\/li\u003e\n\u003cli\u003eProduct perspective vs. service perspective\u003c\/li\u003e\n\u003cli\u003eScenario application using ITIL Car Rental\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: ITIL Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExperience as a driver of value (trust, perception, engagement)\u003c\/li\u003e\n\u003cli\u003eExperience signals, journeys, and moments that matter\u003c\/li\u003e\n\u003cli\u003eBalancing performance, cost, reliability, and human outcomes\u003c\/li\u003e\n\u003cli\u003eExperience governance and continual improvement\u003c\/li\u003e\n\u003cli\u003eApplying experience thinking across the lifecycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: ITIL Transformation\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTransformation vs. continual improvement\u003c\/li\u003e\n\u003cli\u003eGovernance, positioning, execution, and learning\u003c\/li\u003e\n\u003cli\u003eManaging uncertainty, complexity, and risk\u003c\/li\u003e\n\u003cli\u003eAligning people, processes, and technology\u003c\/li\u003e\n\u003cli\u003eTransformation scenarios using ITIL Car Rental\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: ITIL, AI, and Digital Enablement\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAI as an actor in digital products and services\u003c\/li\u003e\n\u003cli\u003eAutomation, decision support, and augmentation\u003c\/li\u003e\n\u003cli\u003eEthical considerations and governance\u003c\/li\u003e\n\u003cli\u003eImpact of AI 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Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe \u003cb\u003eITIL Product (Version 5)\u003c\/b\u003e course provides learners with the guidance needed to \u003cb\u003emanage digital products end‑to‑end\u003c\/b\u003e, from discovery through design, acquisition, build, transition, operation, delivery, and support.\u003c\/p\u003e\r\n\u003cp\u003eParticipants learn how digital products enable services, how value is co‑created, and how organizations can govern products effectively across complex, evolving ecosystems. The course emphasizes \u003cb\u003epractical application, lifecycle thinking, value streams, and continual improvement\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® Product (Version 5) Certification Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL Experience (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL Experience (Version 5) Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Experience (Version 5) course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore concepts of digital experience and experience value\u003c\/li\u003e\n\u003cli\u003eHow experience integrates with the ITIL Product and Service Lifecycle\u003c\/li\u003e\n\u003cli\u003eHow lifecycle activities influence experience outcomes\u003c\/li\u003e\n\u003cli\u003eExperience governance, signals, and continual improvement\u003c\/li\u003e\n\u003cli\u003eHow ITIL integrates experience thinking with DevOps, AI, and project management\u003c\/li\u003e\n\u003cli\u003eHow to prepare for and pass the ITIL® Experience certification exam\u003cstrong\u003e \u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Experience (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification. \u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Experience (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL Experience (Version 5) certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL Experience (Version 5) exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Product (Version 5) Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Digital Products and Services\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDefinition and characteristics of digital products\u003c\/li\u003e\n\u003cli\u003eHow digital products create value and enable services\u003c\/li\u003e\n\u003cli\u003eRelationships between digital products, services, and service offerings\u003c\/li\u003e\n\u003cli\u003eOverview of the ITIL Product and Service Lifecycle from a product perspective\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Discover\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstanding consumer needs, market context, and product direction\u003c\/li\u003e\n\u003cli\u003eAligning product vision, positioning, and portfolio decisions\u003c\/li\u003e\n\u003cli\u003eApplying discovery at organizational, portfolio, and product levels\u003c\/li\u003e\n\u003cli\u003eAssessing context, agreeing objectives, prioritizing initiatives, and communicating roadmap changes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Design\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHuman‑centered and holistic product design principles\u003c\/li\u003e\n\u003cli\u003eDesigning product capabilities, interfaces, and workflows\u003c\/li\u003e\n\u003cli\u003eCreating product specifications and prototypes\u003c\/li\u003e\n\u003cli\u003eTranslating product direction into actionable designs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Acquire\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAcquiring technology, people, and third‑party services for products\u003c\/li\u003e\n\u003cli\u003eEvaluating sourcing options and acquisition strategies\u003c\/li\u003e\n\u003cli\u003eManaging suppliers and internal capabilities\u003c\/li\u003e\n\u003cli\u003eEnsuring acquired resources support product lifecycle needs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Build\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIntegrating design into build activities\u003c\/li\u003e\n\u003cli\u003eDeveloping and testing product components and integrations\u003c\/li\u003e\n\u003cli\u003eManaging iterative development and quality controls\u003c\/li\u003e\n\u003cli\u003ePreparing products for transition and use\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Transition\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTransitioning products into live environments\u003c\/li\u003e\n\u003cli\u003eManaging releases, deployments, and change\u003c\/li\u003e\n\u003cli\u003eEnsuring product readiness, knowledge transfer, and risk management\u003c\/li\u003e\n\u003cli\u003eStabilizing products during early life support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Operate\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOperating digital products reliably and securely\u003c\/li\u003e\n\u003cli\u003eMonitoring product performance, availability, and capacity\u003c\/li\u003e\n\u003cli\u003eManaging incidents and operational issues\u003c\/li\u003e\n\u003cli\u003eMaintaining product stability and operational effectiveness\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Deliver\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDelivering product‑enabled services to consumers\u003c\/li\u003e\n\u003cli\u003eManaging onboarding, access, and service interactions\u003c\/li\u003e\n\u003cli\u003eSupporting service consumption through products\u003c\/li\u003e\n\u003cli\u003eMaintaining service quality and stakeholder relationships\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: Support\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSupporting products during normal operation and disruption\u003c\/li\u003e\n\u003cli\u003eManaging problems, known errors, and recovery activities\u003c\/li\u003e\n\u003cli\u003eUsing knowledge to improve product support effectiveness\u003c\/li\u003e\n\u003cli\u003eReducing recurrence and improving product resilience\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 10: Lifecycle Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eManaging digital products end‑to‑end across the lifecycle\u003c\/li\u003e\n\u003cli\u003eIntegrating lifecycle activities into product value streams\u003c\/li\u003e\n\u003cli\u003eGoverning products for consistency, sustainability, and improvement\u003c\/li\u003e\n\u003cli\u003eApplying continual improvement to product management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 11: ITIL and Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIntegrating ITIL Product with DevOps practices\u003c\/li\u003e\n\u003cli\u003eAligning ITIL Product with PRINCE2 and project delivery\u003c\/li\u003e\n\u003cli\u003eUsing AI and automation to support product management\u003c\/li\u003e\n\u003cli\u003eApplying governance and decision support across the product lifecycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267A91CN \/ 2026-07-22T09:00:00 \/ Ottawa","offer_id":48833426391259,"sku":"US-1382-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"269C83US \/ 2026-09-09T09:00:00 \/ Herndon, 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Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe \u003cb\u003eITIL® Service (Version 5)\u003c\/b\u003e course provides learners with the guidance needed to \u003cb\u003edesign, deliver, operate, support, and continually improve digital services\u003c\/b\u003e in alignment with ITIL 5.\u003c\/p\u003e\r\n\u003cp\u003eParticipants learn how services create value, how service relationships evolve, and how organizations can manage services holistically across the lifecycle. The course emphasizes practical application, governance, value streams, and service resilience in digital and AI‑enabled environments.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® Service (Version 5) Certification Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL Service (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL Service (Version 5) Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Service (Version 5) course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore concepts of digital services and service value\u003c\/li\u003e\n\u003cli\u003eThe ITIL Product and Service Lifecycle from a service perspective\u003c\/li\u003e\n\u003cli\u003eHow value streams support service delivery and improvement\u003c\/li\u003e\n\u003cli\u003eService governance, risk, and continual improvement\u003c\/li\u003e\n\u003cli\u003eHow ITIL integrates with DevOps, AI, and project management\u003c\/li\u003e\n\u003cli\u003eHow to prepare for and pass the ITIL® Service certification exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Service (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification. \u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Service (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL Service (Version 5) certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL Service (Version 5) exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Service (Version 5) Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Digital Products and Services\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDefinition and characteristics of digital products and digital services\u003c\/li\u003e\n\u003cli\u003eHow digital products create value\u003c\/li\u003e\n\u003cli\u003eDigital product–digital service relationships\u003c\/li\u003e\n\u003cli\u003eOverview of the ITIL Product and Service Lifecycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Discover\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eEnsure continuous alignment with consumer needs and organizational strategy\u003c\/li\u003e\n\u003cli\u003eUnderstand problems before designing solutions\u003c\/li\u003e\n\u003cli\u003eLevels of discovery: organizational, portfolio, product\u003c\/li\u003e\n\u003cli\u003eCritical Success Factors (CSFs): validated needs, market insight, early alignment, experimentation\u003c\/li\u003e\n\u003cli\u003eMetrics: hypothesis validation, problem-solution fit, learning velocity, insight quality\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Design\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eHuman-centered and holistic design principles\u003c\/li\u003e\n\u003cli\u003eCreating specifications, prototypes, workflow designs, UX approaches\u003c\/li\u003e\n\u003cli\u003eInteraction design, information architecture, design systems\u003c\/li\u003e\n\u003cli\u003eSteps: analyze demand, plan design, execute design, communicate solution\u003c\/li\u003e\n\u003cli\u003eCSFs: multi-disciplinary collaboration, clarity, testability, traceability\u003c\/li\u003e\n\u003cli\u003eMetrics: usability indicators, design cycle time, requirement stability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Acquire\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eSourcing and acquiring tools, technologies, suppliers, and capabilities\u003c\/li\u003e\n\u003cli\u003eAssessment of sourcing options; procurement and integration considerations\u003c\/li\u003e\n\u003cli\u003eCSFs: supplier relationships, holistic resource planning, governance\u003c\/li\u003e\n\u003cli\u003eMetrics: TCO, time-to-value, supplier performance, contract compliance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Build\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eTurning designs into functioning product elements\u003c\/li\u003e\n\u003cli\u003eIntegration, component creation, testing, iterative development\u003c\/li\u003e\n\u003cli\u003eCSFs: clear architecture, automated testing, incremental delivery\u003c\/li\u003e\n\u003cli\u003eMetrics: build velocity, defect rates, cycle time, test coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Transition\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eMoving solutions into live environments\u003c\/li\u003e\n\u003cli\u003eEnsuring readiness, risk management, controlled releases\u003c\/li\u003e\n\u003cli\u003eCSFs: standardized Definition of Done, automation, early involvement of ops\/support\u003c\/li\u003e\n\u003cli\u003eMetrics: post-deployment defect rate, deployment success, stability indicators\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Operate\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOperating products and platforms with reliability, availability, security\u003c\/li\u003e\n\u003cli\u003eMonitoring, incident handling, capacity, performance\u003c\/li\u003e\n\u003cli\u003eCSFs: observability, ownership, response rigor, automation\u003c\/li\u003e\n\u003cli\u003eMetrics: MTTR, SLA compliance, error rates, operational load\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Deliver\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eProviding products and services to customers\u003c\/li\u003e\n\u003cli\u003eManaging onboarding\/offboarding, service actions, user interactions\u003c\/li\u003e\n\u003cli\u003eCSFs: user experience, clarity of agreements, integrated workflows\u003c\/li\u003e\n\u003cli\u003eMetrics: fulfillment time, satisfaction, automation levels\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: Support\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eRestoring normal service following incidents\u003c\/li\u003e\n\u003cli\u003eProblem management, knowledge management, disaster recovery\u003c\/li\u003e\n\u003cli\u003eCSFs: unified support flows, real-time visibility, supplier governance\u003c\/li\u003e\n\u003cli\u003eMetrics: MTTA, MTTR, recurrence rates, CSAT\/NPS\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 10: Lifecycle Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIntegrating all lifecycle activities into cohesive value streams\u003c\/li\u003e\n\u003cli\u003eMapping, optimizing, and governing value streams\u003c\/li\u003e\n\u003cli\u003eCSFs: alignment, governance, continual improvement\u003c\/li\u003e\n\u003cli\u003eMetrics: value realization, flow efficiency, lifecycle coherence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 11: ITIL and Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eITIL + DevOps (flow, feedback, resilience)\u003c\/li\u003e\n\u003cli\u003eITIL + PRINCE2 (project\/change structure)\u003c\/li\u003e\n\u003cli\u003eAI and automation in lifecycle activities\u003c\/li\u003e\n\u003cli\u003eGovernance, coordination, cognitive support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267A92CN \/ 2026-07-29T09:00:00 \/ Ottawa","offer_id":48833426620635,"sku":"US-1383-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"269C84US \/ 2026-09-16T09:00:00 \/ Herndon, VA","offer_id":48833426653403,"sku":"US-1383-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26AA47CN \/ 2026-10-28T09:00:00 \/ Ottawa","offer_id":48833426686171,"sku":"US-1383-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"26CB86US \/ 2026-12-16T09:00:00 \/ Herndon, VA","offer_id":48833426718939,"sku":"US-1383-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"271A65CN \/ 2027-01-27T09:00:00 \/ Ottawa","offer_id":48833426751707,"sku":"US-1383-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"273C12US \/ 2027-03-17T09:00:00 \/ Herndon, VA","offer_id":48833426784475,"sku":"US-1383-IL","price":2228.0,"currency_code":"USD","in_stock":true},{"title":"274A55CN \/ 2027-04-28T09:00:00 \/ Ottawa","offer_id":48833426817243,"sku":"US-1383-IL","price":2228.0,"currency_code":"USD","in_stock":true}]},{"product_id":"itil®-version-5-foundation-bridge-training","title":"ITIL® (Version 5) Foundation Bridge Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe \u003cstrong\u003eITIL\u003csup\u003e®\u003c\/sup\u003e (Version 5) Foundation BRIDGE Training\u003c\/strong\u003e course is designed for professionals who already hold \u003cspan title=\"ITIL 4 Foundation Training | Learning Tree\" rel=\"follow\"\u003eITIL 4 certification\u003c\/span\u003e and need to transition efficiently to \u003cspan title=\"ITIL (Version 5) Foundation Training | Learning Tree\" rel=\"follow\"\u003eITIL (Version 5)\u003c\/span\u003e. The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 material.\u003c\/p\u003e\r\n\u003cp\u003eYou will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital product and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasizes practical understanding and organizational relevance, enabling immediate application of ITIL (Version 5) concepts.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® (Version 5) Foundation Bridge Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL (Version 5) Foundation Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL (Version 5) Foundation Exam\u003c\/li\u003e\n\u003cli\u003e\u003cspan data-teams=\"true\"\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL (Version 5) Foundation course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand what has changed from ITIL 4 to ITIL (Version 5)\u003c\/li\u003e\n\u003cli\u003eApply the ITIL (Version 5) digital product and service management model\u003c\/li\u003e\n\u003cli\u003eUnderstand the updated ITIL Product and Service Lifecycle\u003c\/li\u003e\n\u003cli\u003eUse ITIL (Version 5) concepts to improve service delivery and collaboration\u003c\/li\u003e\n\u003cli\u003eUnderstand value streams, governance, and continual improvement in ITIL (Version 5)\u003c\/li\u003e\n\u003cli\u003ePrepare for and pass the ITIL (Version 5) Foundation certification exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL (Version 5) Foundation Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold ITIL 4 Foundation or a higher ITIL 4 certification (excluding ITIL 4 Cloud and Sustainability).\u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL (Version 5) Foundation Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL (Version 5) Foundation certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL (Version 5) Foundation exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003cli\u003eAnswer 13 out of 20 multiple-choice questions correctly (65%)\u003c\/li\u003e\n\u003cli\u003eComplete a 30-minute closed-book exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL (Version 5) Foundation Bridge Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Key Concepts of Digital Product and Service Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDifferences between ITIL 4 and ITIL (Version 5)\u003c\/li\u003e\n\u003cli\u003eDigital products and digital services\u003c\/li\u003e\n\u003cli\u003eProduct and Service Lifecycle model\u003c\/li\u003e\n\u003cli\u003eValue, outcomes, costs, risks\u003c\/li\u003e\n\u003cli\u003eUtility, warranty, sustainability, user experience\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Service Relationships\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOrganizations, service providers, service consumers, and digital product vendors\u003c\/li\u003e\n\u003cli\u003eService relationship types\u003c\/li\u003e\n\u003cli\u003eService offerings and service journeys\u003c\/li\u003e\n\u003cli\u003eRoles: sponsor, customer, user\u003c\/li\u003e\n\u003cli\u003eService quality, service levels, and SLAs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: The ITIL Value System\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eComponents of the ITIL Value System\u003c\/li\u003e\n\u003cli\u003ePurpose and value co-creation\u003c\/li\u003e\n\u003cli\u003eRelationship between value system elements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Governance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePurpose and role of governance\u003c\/li\u003e\n\u003cli\u003eGovernance of digital technology\u003c\/li\u003e\n\u003cli\u003eGovernance activities: evaluate, direct, monitor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: ITIL Guiding Principles\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOverview of the seven guiding principles\u003c\/li\u003e\n\u003cli\u003eApplying principles in different contexts\u003c\/li\u003e\n\u003cli\u003eInteraction of principles and feedback\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Value Chain and ITIL Management Practices\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProduct and Service Lifecycle activities\u003c\/li\u003e\n\u003cli\u003eDiscover, design, acquire, build, transition, operate, deliver, support\u003c\/li\u003e\n\u003cli\u003eRole of management practices\u003c\/li\u003e\n\u003cli\u003eITIL Official Practice Guides\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Value Streams: Mapping and Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore and enabling value streams\u003c\/li\u003e\n\u003cli\u003eValue stream mapping\u003c\/li\u003e\n\u003cli\u003eValue stream management\u003c\/li\u003e\n\u003cli\u003eWorkflow optimization and complexity thinking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Continual Improvement\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eContinual Improvement Model\u003c\/li\u003e\n\u003cli\u003eRole of continual improvement in ITIL\u003c\/li\u003e\n\u003cli\u003eApplying improvement across the value system\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: The ITIL Four Dimensions of Product and Service Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOrganizations and people\u003c\/li\u003e\n\u003cli\u003eInformation and technology\u003c\/li\u003e\n\u003cli\u003ePartners and suppliers\u003c\/li\u003e\n\u003cli\u003eValue streams and processes\u003c\/li\u003e\n\u003cli\u003eExternal and internal influencing factors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 10: ITIL and AI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAI, GenAI, and agentic AI concepts\u003c\/li\u003e\n\u003cli\u003eAI support across lifecycle activities\u003c\/li\u003e\n\u003cli\u003eITIL AI Capability Model\u003c\/li\u003e\n\u003cli\u003eAI governance considerations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 11: ITIL and Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL and DevOps\u003c\/li\u003e\n\u003cli\u003eITIL and PRINCE2\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267D73US \/ 2026-07-06T09:00:00 \/ Online","offer_id":48833429012699,"sku":"US-1379-IL","price":796.0,"currency_code":"USD","in_stock":true},{"title":"268B05CN \/ 2026-08-17T09:00:00 \/ Online","offer_id":48833429045467,"sku":"US-1379-IL","price":796.0,"currency_code":"USD","in_stock":true},{"title":"26AC26US \/ 2026-10-05T09:00:00 \/ Online","offer_id":48833429078235,"sku":"US-1379-IL","price":796.0,"currency_code":"USD","in_stock":true},{"title":"26BA62CN \/ 2026-11-16T09:00:00 \/ Online","offer_id":48833429111003,"sku":"US-1379-IL","price":796.0,"currency_code":"USD","in_stock":true},{"title":"271C71US \/ 2027-01-06T09:00:00 \/ Online","offer_id":48833429143771,"sku":"US-1379-IL","price":796.0,"currency_code":"USD","in_stock":true},{"title":"272A45CN \/ 2027-02-18T09:00:00 \/ Online","offer_id":48833429176539,"sku":"US-1379-IL","price":796.0,"currency_code":"USD","in_stock":true},{"title":"274C23US \/ 2027-04-05T09:00:00 \/ Online","offer_id":48833429209307,"sku":"US-1379-IL","price":796.0,"currency_code":"USD","in_stock":true},{"title":"275A49CN \/ 2027-05-17T09:00:00 \/ Online","offer_id":48833429242075,"sku":"US-1379-IL","price":796.0,"currency_code":"USD","in_stock":true}]},{"product_id":"itil®-transformation-version-5-certification-training","title":"ITIL® Transformation (Version 5) Certification Training","description":"\u003cdiv\u003e\u003cp\u003eThe ITIL® Transformation (Version 5) course provides learners with the guidance needed to plan, govern, and execute organizational transformation using ITIL principles. Participants learn how to apply the ITIL Transformation Model, select appropriate transformation patterns, and measure, learn from, and adapt transformation efforts in complex and uncertain environments.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® Transformation (Version 5) Certification Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL Transformation (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL Transformation (Version 5) Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Transformation (Version 5) course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore ITIL concepts as they apply to transformation\u003c\/li\u003e\n\u003cli\u003eThe ITIL Transformation Model and its four layers\u003c\/li\u003e\n\u003cli\u003eCommon initiation, governance, and execution patterns\u003c\/li\u003e\n\u003cli\u003eHow context (ordered, complex, chaotic) shapes transformation decisions\u003c\/li\u003e\n\u003cli\u003eMeasurement, learning, and adaptation in transformation\u003c\/li\u003e\n\u003cli\u003eHow ITIL integrates transformation with AI, DevOps, and project management\u003c\/li\u003e\n\u003cli\u003eHow to prepare for and pass the ITIL® Transformation certification exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Transformation (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold \u003cspan title=\"ITIL 4 Foundation Training\" rel=\"follow\"\u003eITIL 4 Foundation\u003c\/span\u003e or \u003cspan title=\"ITIL (Version 5) Foundation Training\" rel=\"follow\"\u003eITIL (Version 5) Foundation\u003c\/span\u003e certification. \u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Transformation (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL® Transformation (Version 5) certification, you must:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eSit for the ITIL Transformation (Version 5) exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Transformation Certification Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: ITIL Foundations and Transformation Concepts\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eITIL guiding principles and the ITIL Value System\u003c\/li\u003e\n\u003cli\u003eDigital products, services, and lifecycle context\u003c\/li\u003e\n\u003cli\u003eDefining transformation in ITIL\u003c\/li\u003e\n\u003cli\u003eCharacteristics of effective transformation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: The ITIL Transformation Model\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eContext and complexity in transformation\u003c\/li\u003e\n\u003cli\u003eFour layers: governance, positioning, execution, learning\u003c\/li\u003e\n\u003cli\u003eTwelve stages and twenty‑four steps\u003c\/li\u003e\n\u003cli\u003eApplying the model in practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Initiation Patterns\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eCommon drivers of transformation\u003c\/li\u003e\n\u003cli\u003eInitiation pattern types and characteristics\u003c\/li\u003e\n\u003cli\u003eScope, sponsorship, and timing considerations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Governance Patterns\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eBusiness‑as‑usual vs. transformation governance\u003c\/li\u003e\n\u003cli\u003eSelecting and adapting governance approaches\u003c\/li\u003e\n\u003cli\u003eBalancing control, autonomy, and learning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Execution Patterns\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eImplement, discover, and contain patterns\u003c\/li\u003e\n\u003cli\u003eMatching execution patterns to context\u003c\/li\u003e\n\u003cli\u003eApplying patterns to transformation scenarios\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Measurement, Learning, and Synthesis\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eMeasuring progress and outcomes\u003c\/li\u003e\n\u003cli\u003eTools and techniques (VSM, OKRs, maturity models)\u003c\/li\u003e\n\u003cli\u003eCapturing lessons and adapting transformation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: ITIL, AI, and Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAI‑enabled transformation and governance\u003c\/li\u003e\n\u003cli\u003eITIL with DevOps and PRINCE2\u003c\/li\u003e\n\u003cli\u003eIntegrating transformation across frameworks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267D87US \/ 2026-07-06T09:00:00 \/ Herndon, VA","offer_id":48833429438683,"sku":"US-1384-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"268B07CN \/ 2026-08-17T09:00:00 \/ Ottawa","offer_id":48833429471451,"sku":"US-1384-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"26AC31US \/ 2026-10-05T09:00:00 \/ Herndon, VA","offer_id":48833429504219,"sku":"US-1384-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"26BA64CN \/ 2026-11-16T09:00:00 \/ Ottawa","offer_id":48833429536987,"sku":"US-1384-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"271C76US \/ 2027-01-04T09:00:00 \/ Herndon, VA","offer_id":48833429569755,"sku":"US-1384-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"272A47CN \/ 2027-02-16T09:00:00 \/ Ottawa","offer_id":48833429602523,"sku":"US-1384-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"274C28US \/ 2027-04-05T09:00:00 \/ Herndon, VA","offer_id":48833429635291,"sku":"US-1384-IL","price":2012.0,"currency_code":"USD","in_stock":true},{"title":"275A51CN \/ 2027-05-17T09:00:00 \/ Ottawa","offer_id":48833429668059,"sku":"US-1384-IL","price":2012.0,"currency_code":"USD","in_stock":true}]},{"product_id":"itil®-strategy-version-5-certification-training","title":"ITIL® Strategy (Version 5) Certification Training","description":"\u003cdiv\u003e\u003cp\u003eThe ITIL® Strategy (Version 5) course equips learners with the knowledge and tools to develop, implement, and sustain effective strategy in modern, digital, and AI‑enabled organizations. Participants learn how strategy operates across products, services, and operating models, and how to translate strategic intent into measurable outcomes using the ITIL Strategy Management Model.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® Strategy (Version 5) Certification Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL Strategy (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL Strategy (Version 5) Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Strategy (Version 5) course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore ITIL concepts as they apply to strategy\u003c\/li\u003e\n\u003cli\u003eThe ITIL Strategy Management Model and its two lifecycles\u003c\/li\u003e\n\u003cli\u003eHow to develop and implement strategy in VUCA environments\u003c\/li\u003e\n\u003cli\u003eHow strategy connects to business and operating models\u003c\/li\u003e\n\u003cli\u003eSustainable strategy management and strategic capabilities\u003c\/li\u003e\n\u003cli\u003eHow ITIL integrates strategy with AI, DevOps, and PRINCE2\u003c\/li\u003e\n\u003cli\u003eHow to prepare for and pass the ITIL® Strategy certification exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Strategy (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold \u003cspan title=\"ITIL 4 Foundation Training\" rel=\"follow\"\u003eITIL 4 Foundation\u003c\/span\u003e or \u003cspan title=\"ITIL (Version 5) Foundation Training\" rel=\"follow\"\u003eITIL (Version 5) Foundation\u003c\/span\u003e certification. \u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Strategy (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL® Strategy (Version 5) certification, you must:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eSit for the ITIL Strategy (Version 5) exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Transformation Certification Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: ITIL Foundation Recap\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eITIL guiding principles and the ITIL Value System\u003c\/li\u003e\n\u003cli\u003eDigital products, services, and lifecycle management\u003c\/li\u003e\n\u003cli\u003eValue, outcomes, costs, and risks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Key Concepts of ITIL Strategy\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eStrategy, digital strategy, vision, purpose, and values\u003c\/li\u003e\n\u003cli\u003eDigital transformation and innovation\u003c\/li\u003e\n\u003cli\u003eStrategy in VUCA environments\u003c\/li\u003e\n\u003cli\u003eBusiness and operating models\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Strategy Across the ITIL Four Dimensions\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOrganizations and people\u003c\/li\u003e\n\u003cli\u003eInformation and technology\u003c\/li\u003e\n\u003cli\u003ePartners and suppliers\u003c\/li\u003e\n\u003cli\u003eValue streams and processes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: The ITIL Strategy Management Model\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePurpose and structure of the model\u003c\/li\u003e\n\u003cli\u003eStrategy development lifecycle\u003c\/li\u003e\n\u003cli\u003eStrategy implementation lifecycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Strategy Development Lifecycle\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eObserve, orient, decide, and plan\u003c\/li\u003e\n\u003cli\u003eEnvironmental scanning and PESTLE\u003c\/li\u003e\n\u003cli\u003eStrategic decision‑making and planning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Strategy Implementation Lifecycle\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eTranslating strategy into initiatives\u003c\/li\u003e\n\u003cli\u003eExecution approaches and balancing operations\u003c\/li\u003e\n\u003cli\u003eSynthesis, reflection, and learning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Sustainable Strategy Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eEnsuring ongoing relevance and value\u003c\/li\u003e\n\u003cli\u003eMeasuring outcomes and benefits realization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Strategic Capabilities\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLeadership and communication\u003c\/li\u003e\n\u003cli\u003eInnovation and AI governance\u003c\/li\u003e\n\u003cli\u003eOrganizational change management\u003c\/li\u003e\n\u003cli\u003eDigital ethics, risk, portfolio management, and sustainability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: ITIL and Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eITIL and DevOps\u003c\/li\u003e\n\u003cli\u003eITIL and PRINCE2\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267D88US \/ 2026-07-08T09:00:00 \/ Herndon, 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